Community Center Floor Supervisor

City of Olathe•Olathe, KS

2d•Onsite

About The Position

The City of Olathe is looking for a Floor Supervisor to assist with ensuring our Community Center functions smoothly and provides a great environment for all who visit. This part-time position requires flexible hours, primarily weekends and some weekdays/evenings. The Community Center Floor Supervisor is responsible for overseeing the daily operations of the community center under the supervision of the Community Center Manager, ensuring a safe, clean, and welcoming environment for visitors and providing high levels of customer service delivery to internal and external customers.

Requirements

Previous supervisory experience in a community recreation center, fitness facility, or similar environment is preferred.
Must have a strong understanding of facility operations, safety protocols, and customer service principles along with excellent communication and interpersonal skills with a willingness to collaborate within a diverse team.
A high school diploma or equivalent is required.
Current First Aid, CPR, and AED certifications, or the ability to obtain within the first 30 days.

Nice To Haves

Additional education or certifications in facility management or related fields is preferred.

Responsibilities

Supervises the daily activities of the community center including monitoring facility usage and ensuring facility cleanliness and maintenance standards are met and are compliant with local health and safety guidelines.
Assists in the execution of community events and recreational programs; collaborates with other staff members and external clients ensuring event spaces are prepared and equipped according to their needs.
Supports a team of fitness, aquatics, customer service, and other staff members, ensuring members, guests, and staff in each area are adhering to facility guidelines; implements and enforces policies to enhance the safety and security of staff and visitors.
Utilizes registration software system to process and reconcile transactions ensuring accuracy and promptness; facilitates a positive experience for visitors by maintaining high standards of customer service.
Serves as the primary point of contact for members and guests, promptly and professionally addressing their inquiries, concerns, and feedback; handles and resolves conflicts or complaints in a timely and effective manner; responds to emergencies and follows appropriate emergency procedures.