Community Center Customer Service (part time) Evenings, Closings and Weekends
About The Position
The Customer Service Support position supports the Community Center by welcoming and assisting customers and ensuring that all internal and external services are provided in a friendly, efficient and effective manner. The primary position responsibilities and areas of impact are: Anticipating and responding to the needs of the internal and external customer by providing useful information or alternative resources; ensure the operations of the Eden Prairie Community Center are maintained at a level that exceeds customer expectations. Manage membership and program registration together with customer service staff. Give work direction to the Customer Service team and other part time staff to help provide excellent customer service to citizens, customers, and employees of the Community Center, both in-person and on the phone. Supports the Park and Recreation Department by assisting with patron relations, registrations, reservations, meetings, events, and programs. Administrative support such as IT support, word processing, data entry, filing, cash handling, bookkeeping, record management and account maintenance. Monitors all activities throughout the building during after school hours to ensure safety compliance by all users. While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.
Requirements
- High School Diploma or GED
- CPR and First Aid certification preferred.
- Minimum of three years progressive experience in a customer service/office support role
- administrative support experience including program registration, membership management, data entry, word processing, and record management
- previous supervisory or leadership experience preferred.
- Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
- experience with Rec Trac software preferred.
- ability to lift/pull/push/move/carry up to 10 lbs frequently, 10-20 lbs occasionally, and over 30 lbs on a limited basis
- ability to bend/stand/reach.
Nice To Haves
- CPR and First Aid certification
- previous supervisory or leadership experience
- experience with Rec Trac software
Responsibilities
- Anticipating and responding to the needs of the internal and external customer by providing useful information or alternative resources; ensure the operations of the Eden Prairie Community Center are maintained at a level that exceeds customer expectations.
- Manage membership and program registration together with customer service staff.
- Give work direction to the Customer Service team and other part time staff to help provide excellent customer service to citizens, customers, and employees of the Community Center, both in-person and on the phone.
- Supports the Park and Recreation Department by assisting with patron relations, registrations, reservations, meetings, events, and programs.
- Administrative support such as IT support, word processing, data entry, filing, cash handling, bookkeeping, record management and account maintenance.
- Monitors all activities throughout the building during after school hours to ensure safety compliance by all users.
Benefits
- service organization
- supportive, encouraging and productive culture with a strong customer focus
- wellness and plan work/life balance into our goals
- value differences and foster inclusion
- collaboration, innovation, integrity, performance and relationships
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
