Full-time Customer Service Rep - Evenings & Weekends

Pro Athlete, Inc.•Kansas City, MO

2h•Hybrid

About The Position

At Pro Athlete, the Customer Service Representative (CSR) is the face of the organization, providing a "wow" experience for all customers and resolving inquiries across all interaction channels. The CSR acts as a product expert, ensuring customer satisfaction throughout their shopping journey and deriving satisfaction from assisting customers. This position requires a strong alignment with Pro Athlete's Core Values and a commitment to living them out fully. Pro Athlete is an eCommerce company specializing in sporting goods and apparel, known for its World Class customer and employee experience, Major League caliber culture, and fun-loving environment. The company operates online platforms such as JustBats, JustGloves, JustPaddles, and Field General.

Requirements

Core Value alignment. Our Core Values are the driving force behind how we do business and live our lives.
Self-driven work ethic. You must be a self-starter who is resourceful, loves taking initiative and seeing things through to completion.
Genuine curiosity and the desire to learn. We are ever-changing and need employees who are innovative and adaptable.
Customer/Client Focus.
Verbal and Written Communication Proficiency.
Detailed.
Problem Solving/Analysis.
Technical Capacity.
Resourceful.

Nice To Haves

Successful completion of a bachelor’s degree, in the process of working towards a bachelor’s degree, or equivalent experience.

Responsibilities

Answers and resolves all customer inquiries with quick response time.
Communicates effectively with all customers via social media, phone calls, live chats, questions & answers, product reviews, and emails.
Serves as a product expert in baseball and softball bats and gloves, and other inventory offered through eCommerce platforms.
Reviews paid-reviewing orders to reduce the number of credit card chargeback claims.
Initiates UPS claims on lost or damaged packages.
Walks customers through the returns process to initiate a return for a refund or exchange.
Places orders over the phone.
Creates letters, quotes, and miscellaneous correspondence as requested or required on a case-by-case basis.
Communicates effectively with other parts of the business to implement process improvement based on customer feedback.
Performs any other duties as reasonably assigned.