Community Case Manager-BOS 193 New Britain

CHRYSALIS CENTER INC•Hartford, CT

2d•$24 - $27•Onsite

About The Position

The Community Case Manager provides community support and case management services, primarily through direct care in community settings. The role guides, assists, and supports individuals with complex psychiatric, substance abuse, medical, social, and legal issues to improve daily living skills and support their recovery. Hours may vary by program. New hires start at the base rate of $24.36 per hour.

Requirements

Bachelor’s degree and one to two years of experience in mental health and substance abuse fields; a master’s degree may be considered in lieu of general experience.
Experience managing program delivery and providing residential and community case management services.
Proficiency with Microsoft and other computer applications used for data tracking and outcome reporting.
Ability to adapt to change and competing priorities.
Ability to de-escalate crisis situations with professionalism and sound judgment.
Valid driver’s license, reliable vehicle, and current vehicle registration and insurance.
Ability to interact effectively with clients and teams within and outside the agency.
Operational knowledge of human services principles and ability to determine appropriate client interventions.
Ability to solve practical problems and handle situations with a variety of variables and limited standardization.
Proficiency with computers, including Microsoft Office and electronic health records, as well as filing and other administrative skills.
Skill in individual and group-based interventions.
Strong organizational and time-management skills.
Clear, concise verbal and written communication and presentation skills.
Strong interpersonal skills, professional demeanor, and a positive, service-oriented attitude toward internal and external customers.
Ability to adhere to strict confidentiality and HIPAA guidelines.

Nice To Haves

Bilingual Spanish.

Responsibilities

Provide community support services, which may include targeted case management, housing support, and teaching skill development.
Complete timely rehabilitation assessments and reassessments, and complete or update recovery plans.
Engage clients and partner with them to increase or maintain involvement in learning, motivation for change, work, and social activities.
Pursue positive client outcomes in continuing education, employment, and socialization.
Develop relationships with clinical, educational, vocational, and other social service agencies to support clients’ community-based independence.
Continuously assess clients, modify interventions as appropriate, and complete required documentation and paperwork according to funder, program, and agency requirements.
Provide transportation to clients as appropriate, using a personal vehicle for agency business.
Assist with facilitating self-help and advocacy support groups for program consumers.
Attend and participate in required meetings.
Follow Chrysalis Center, Inc. policies, procedures, and standards.
Perform other duties as assigned.
Determine appropriate client interventions using knowledge of human services principles.
Complete and maintain client documentation and required paperwork on time.
Manage relationships on behalf of the agency and clients professionally and respectfully.
Collaborate with the Chrysalis team while providing guidance, assistance, and support to clients.