Community Care Specialist - Irvine

Action Property Management•Irvine, CA

3d•$21 - $23•Remote

About The Position

Action Property Management is seeking a Community Care Specialist for their corporate office in Irvine. This is a fully remote position requiring a quiet designated work area and fast internet. The role involves providing a high level of customer service by assisting clients and vendors with maintenance requests, accounting questions, and other general inquiries via phone, chat, and email. The company has a legacy spanning four decades and is the largest privately owned HOA management company in the West, serving over 300 communities with nearly 900 dedicated team members.

Requirements

Must be 18 years of age.
High school diploma or equivalent.
General knowledge of Microsoft Outlook.
General knowledge of office equipment such as a personal computer.
Minimum typing speed of 30 wpm.
At least 2 years of experience in a customer service call center environment.
Demonstrate a high level of customer service, sound judgment, excellent problem-solving skills, and the ability to multi-task in a fast-paced environment.
Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals.
Ability to speak and enunciate clearly over the telephone.
Excellent written communication skills.
Personable, outgoing, and enthusiastic personality.
Self-motivated and able to work independently.
Must have a quiet designated work area and fast internet for remote work.

Responsibilities

Receive all incoming calls, follow scripts, and meet standards (60-80 calls per day).
Listen to and process voicemails.
Assist with handling chats from residents.
Process incoming emails from managers, vendors, and homeowners.
Create work orders and relay them to vendors or managers.
Return all phone calls in accordance with company policy.
Take detailed messages, relay information, and enter notes.
Communicate with managers regarding requests needing special attention.
Understand and act in accordance with relevant Community Care Standard Operating Procedures (SOPs).
Perform other tasks necessary for the smooth operation of the Community Care Department.
Be available to work all shifts within the department, between 7 am - 6 pm PST.