Community Care Specialist - Dallas

Action Property Management•Dallas, TX

2d•Remote

About The Position

Action Property Management is seeking a Community Care Specialist for a fully remote/work from home position. The role requires a quiet designated work area and fast internet. The schedule is full-time, Monday to Friday, with shifts assigned within the contact center's operating hours of 7 am to 6 pm. The primary responsibility is to provide a high level of customer service by assisting clients and vendors with maintenance requests, accounting questions, and other general inquiries via phone, chat, and email.

Requirements

Must be 18 years of age and have a high school diploma or equivalent.
General knowledge of Microsoft Outlook.
General knowledge of office equipment such as a personal computer.
Minimum typing speed of 30 wpm.
At least 2 years of experience in a customer service call center environment.
Demonstrate a high level of customer service, sound judgment, excellent problem-solving skills, and the ability to multi-task in a fast-paced environment.
Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals.
Ability to speak and annunciate clearly over the telephone.
Excellent written communication skills.
Personable, outgoing, and enthusiastic personality.
Self-motivated and able to work independently.
Prolonged periods sitting at a desk and working on a computer.
Constant use of a telephone and wearing a headset.

Responsibilities

Receive all incoming calls, following necessary scripts and meeting standards (60-80 calls per day).
Listen to voicemails and process them appropriately.
Assist with handling chats from residents.
Process incoming emails from managers, vendors, and homeowners.
Create work orders and relay them to vendors or managers.
Return all phone calls in accordance with company policy.
Take detailed messages and relay the information, entering notes.
Communicate with managers regarding any requests needing special attention.
Understand and act in accordance with relevant Community Care standard operating procedures (SOPs).
Perform any other task necessary for the smooth operation of the Community Care Department.
Be available to work all shifts within the department, between 7 am-6 pm PST.