Community Care Specialist - Irvine

Action Property Management • Irvine, CA

1d • Remote

About The Position

Action Property Management is seeking a Community Care Specialist for their corporate office in Irvine. This is a fully remote/work from home position. The specialist will provide a high level of customer service while assisting clients and vendors with maintenance requests, accounting questions, and other general questions over the phone, chat, and email daily. The contact center is open from 7am-6pm, and any shift within those hours will be assigned.

Requirements

• Must be 18 years of age and have a high school diploma or equivalent.
• General knowledge of Microsoft Outlook.
• General knowledge of office equipment such as their personal computer.
• Minimum typing speed of 30 wpm.
• At least 2 years of experience in a customer service call center environment.
• Demonstrate a high level of customer service, sound judgment, excellent problem-solving skills and the ability to multi-task in a fast-paced environment.
• Able to read and interpret documents such as operating and maintenance instructions, and procedure manuals.
• Able to speak and annunciate clearly over the telephone.
• Excellent written communication skills.
• Personable, outgoing and enthusiastic personality.
• Self-motivated and able to work independently.
• Must have a quiet designated work area and fast internet.

Responsibilities

• Available to receive all incoming calls while following any necessary scripts and meeting standards.
• Handle 60-80 calls a day.
• Listen to voicemails and process appropriately.
• Assist with handling chats from residents.
• Process incoming emails from managers, vendors, and homeowners.
• Create work orders and relay them to vendors or managers.
• Return all phone calls in accordance with company policy.
• Take very detailed messages and relay the information and enter notes.
• Communicate with managers regarding any requests needing special attention.
• Understand and act in accordance with relevant Community Care standard Operation Procedures (SOPs).
• Perform any other task, which may be necessary for the smooth operation of the management aspect of the Community Care Department.
• Available to work all shifts within the department, between 7am-6pm PST.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Pet insurance
• 401(k) with company match
• Life insurance
• Disability insurance
• Generous paid time off, including vacation hours and sick time
• Company-observed holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED