Community Care Program Supervisor (CCP Supervisor)

PurposeCare • Oswego, IL

12d • Onsite

About The Position

PurposeCare is seeking an experienced Community Care Program (CCP) Supervisor to join their Oswego Private Pay team. This role is ideal for someone with home care and Illinois Community Care Program experience who enjoys being involved in client care, caregiver support, and daily agency operations. The CCP Supervisor will be crucial in ensuring clients receive reliable, high-quality services and supporting the caregivers who provide them. The ideal candidate is organized, responsive, adept at problem-solving, and skilled at building relationships with clients, families, caregivers, and internal team members. This position is suited for individuals who thrive in a fast-paced home care environment and excel at coordinating various aspects of service delivery.

Requirements

• Previous supervisory experience within the Illinois Community Care Program (CCP) or an in-home care setting required.
• Strong understanding of home care operations and the needs of older adults and individuals with disabilities.
• Demonstrated ability to lead, support, and communicate effectively with caregivers.
• Strong organizational, problem-solving, and conflict-resolution skills.
• Ability to prioritize multiple needs and remain responsive in a fast-paced environment.
• Excellent verbal and written communication skills.
• A client-focused mindset with the ability to handle challenging situations professionally and compassionately.
• Ability to work independently while collaborating closely with agency leadership.
• Reliable transportation.
• High school diploma or equivalent required.
• Legal authorization to work in Illinois.

Nice To Haves

• Proficiency with Microsoft Office, including Word and Excel, preferred.

Responsibilities

• Oversee the day-to-day coordination and delivery of services for Community Care Program clients.
• Build strong relationships with clients, families, caregivers, and agency partners.
• Support caregivers by addressing scheduling, service, attendance, and performance concerns.
• Ensure clients receive consistent, dependable care according to their service needs.
• Respond quickly and professionally to client or caregiver issues.
• Partner with agency leadership to resolve concerns and maintain strong client satisfaction.
• Assist with caregiver communication, coaching, and ongoing support.
• Maintain accurate documentation and ensure compliance with program and agency requirements.
• Identify opportunities to improve processes, caregiver retention, and the overall client experience.
• Serve as a dependable resource for clients and caregivers, contributing to the growth of the Oswego team.

Benefits

• Medical & Prescription Drug Plan
• Telehealth
• Dental
• Vision
• 401(k)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Competitive compensation
• A rewarding career where your work directly impacts clients, caregivers, and your community
• Opportunities for continued growth and professional development
• A collaborative team environment
• Training and ongoing support
• Opportunities for advancement across our growing organization and other PurposeCare locations
• Schedule Flexibility
• Mentor, on-call & referral programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED