Community Care Manager

LIFE Pittsburgh•Green Tree, PA

15d•$63,000 - $80,000•Onsite

About The Position

The Community Care Manager is responsible, in collaboration with the Management Team, for the day-to-day operations, administration, and coordination of care delivered to LIFE Pittsburgh Participants by Personal Care Staff. The role recommends the annual budget for center operations and monitors budgets by service and per member per month. It supports the mission of helping older adults maintain dignity and independence in the community by ensuring that resources are used appropriately and that participant and family needs are addressed. The manager oversees home care staffing, scheduling, onboarding, orientation, training, policy compliance, grievances, quality monitoring, and the performance of Community Care Supervisors. The role collaborates with the Training and Education Department, clinical and administrative teams, schedulers, and other staff to support effective service delivery and participant care plans. It also participates in the on-call process and may travel between LIFE Pittsburgh Adult Day Health Centers. The position requires professional, tactful communication with participants, families, staff, and external contacts; maintaining required credentials and training; and having a vehicle, valid driver's license, and automobile insurance. A high school diploma or equivalent and at least one year of experience in a hospital, long-term care facility, or community setting are required. A bachelor's degree and LPN or RN certification are preferred, as are supervisory experience and palliative-care experience in the community.

Requirements

Ability to obtain and interpret information in terms of the specific needs of participants.
Ability to manage many details in a fast-paced environment.
Thorough working knowledge of supporting cognitively impaired seniors and their families with sensitive issues and problem solving.
Strong clinical reasoning skills and understanding of basic nursing practice and geriatric physical and mental health conditions.
Experience delivering custodial home care services or providing home care services in the home.
Experience overseeing and directing home care staff.
Knowledge of human growth and development relevant to the participants served.
Understanding of the range of treatment needed to serve LIFE Participants.
Ability to multitask and solve complex problems.
Good verbal and written communication skills.
Ability to work independently when appropriate and partner effectively with a multidisciplinary team.
Valid driver's license and automobile insurance.
Must have a vehicle for travel.
High school diploma or equivalent.
At least one year of experience in a hospital, long-term care facility, or community setting.
Experience working with and relating to geriatric populations and their family members.

Nice To Haves

LPN or RN certification is strongly preferred.
Bachelor's degree is preferred.
Experience in community palliative care is helpful.
Prior management or supervisory experience is strongly preferred.

Responsibilities

Coordinate and oversee the day-to-day operations, administration, and delivery of care by Personal Care Staff.
Recommend the annual center operations budget and monitor budgets by service and per member per month.
Collaborate on developing, updating, and maintaining home care department policies and procedures, and ensure they are followed.
Resolve staffing shortages, identify scheduling inefficiencies, communicate staffing needs, and ensure Personal Care Associates are scheduled effectively.
Monitor staffing patterns, staffing budgets, and overtime variances; communicate staffing changes and needs to Human Resources and the Director of Home Care Services.
Develop, coordinate, implement, and monitor onboarding and orientation for new department staff, including agency staff.
Collaborate with the Training and Education Department and others to maintain competency and orientation programs aligned with professional standards, regulatory guidelines, and program needs.
Participate in developing and delivering home care staff curriculum and training, including training for supervisors, schedulers, and Personal Care Associates.
Oversee grievance completion, guide Community Care Supervisors in identifying trends and corrective actions, and facilitate accurate and timely grievance completion.
Participate in the quality program to assess operational quality, participant satisfaction, and department performance against established protocols and policies.
Attend team and care plan meetings, facilitate discussions about allocations and challenging situations, and support the team in developing appropriate home care service plans.
Direct, facilitate, and evaluate the job performance of Community Care Supervisors, including managing duties, submitting payroll, reviewing evaluations and reports, conducting field visits, and addressing discipline and grievances.
Communicate clearly and adapt communication and teaching approaches to ensure information is understood and teaching objectives are met.
Participate in ongoing assessment, development, and evaluation of participant plans of care; support appropriate PACE-based evaluation and allocation of home care services.
Participate in the on-call process, remain available for after-hours calls, and collaborate with other on-call staff to make decisions and solve problems.
Build cooperative working relationships and promote cohesive teamwork; defuse conflict, maintain professionalism, and handle confidential matters appropriately.
Provide prompt, courteous, tactful, and professional service to participants, families, coworkers, and external contacts, representing LIFE Pittsburgh positively.
Maintain position requirements and compliance, including access to a vehicle, a valid driver's license and auto insurance, annual TB screening, biannual physical, and required annual training.