Community Care Liaison

Visiting Angels - Nashville • Nashville, TN

18h • $55,000 - $60,000 • Hybrid

About The Position

Visiting Angels Nashville is seeking a Community Care Liaison to grow their business by connecting with people and making a difference. This is a relationship-driven sales and client care position where you will build referral relationships throughout the community, connect with hospitals, physicians, senior living communities, rehabilitation centers, and other senior-care professionals, and guide families through the process of finding quality in-home care. The role involves managing the sales process from initial inquiry through the start of care, ensuring client retention, and collaborating with internal teams to ensure proper staffing for new opportunities. You will also be responsible for maintaining an organized pipeline and tracking key metrics.

Requirements

• 2+ years of experience in home care, senior services, healthcare, care coordination, consultative sales, business development, or another referral-based healthcare environment.
• Demonstrated ability to build trust with older adults, families, and professional referral sources.
• Ability to guide families through decisions without using high-pressure sales tactics.
• Strong organizational and documentation skills.
• Ability to manage competing priorities and work independently.
• Comfortable using CRM systems, Microsoft Office or Google Workspace, scheduling platforms, and industry-related software.
• Valid driver's license, reliable transportation and required automobile insurance.
• Ability to successfully complete applicable background screening, training, health, certification, and continuing-compliance requirements.

Nice To Haves

• Associate or bachelor's degree in healthcare administration, social services, business, marketing, communications, or a related field.
• Previous private-duty home care experience.
• Existing relationships within Nashville's healthcare, senior-care, or community-service network.
• Experience conducting in-home consultations or assessments.

Responsibilities

• Build and nurture referral relationships throughout Nashville and Middle Tennessee.
• Engage with the community through visits, networking, events, and educational opportunities.
• Respond quickly to new client inquiries and guide families through their care options.
• Conduct in-home consultations.
• Manage the sales process from initial inquiry through start of care.
• Follow up with new clients to ensure a positive experience and strong retention.
• Work closely with Scheduling, Recruiting, and Operations to ensure new opportunities can be appropriately staffed.
• Maintain an organized pipeline and track lead, conversion, referral, and growth metrics.

Benefits

• $55,000-$60,000 base salary
• Quarterly performance incentive bonuses
• Mileage reimbursement
• Health Insurance, Dental, Vision, 401k retirement
• The opportunity to build meaningful relationships and make a real difference in the lives of seniors and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree