Community Care Liaison

The Care Team Home Health & Hospice•Mishawaka, IN

33d•Onsite

About The Position

The Care Team Hospice is looking for a Community Care Liaison (CCL) to join their growing team. They specialize in providing Hospice Care in the home and facilities. This role offers an exciting opportunity for individuals seeking a new challenge. The Care Team emphasizes an engaging company culture, competitive compensation, excellent benefits, and opportunities for growth from within through training, supportive leadership, and collaboration. The position also offers independence, autonomy, and flexibility, utilizing innovation and industry-leading systems and technology.

Requirements

Must pass a criminal background check & MVR check.
Completed health statements acknowledging the ability to perform the duties of the position.
Valid state drivers license.
Proof of current automobile insurance.

Nice To Haves

At least 1-year experience in marketing, nursing, or social work interacting with health agencies/professionals
Associates degree preferred.

Responsibilities

Analyze the potential of the company's service area to determine target markets.
Markets, educates, and does outreach to ensure timely access to The Care Teams services while increasing community awareness of the Company.
Performs customer service activities and facilitates communication between The Care Team and referral sources.
Monitors community, customer, and patient perceptions of The Care Team as a high-quality provider of services.
Visit Doctor offices, hospital discharge desks, Assisted Living facilities, and other possible sources of referral to present Agency credentials and obtain patient referrals.
Analyze the company's organization to determine its strengths and weaknesses.
Analyze past and current marketing data.
Complete an analysis of the company's product line.
Submits required reporting in a timely and accurate manner.
Analyze patient/company relationships.
Develop sales/marketing objectives and sales projections.
Develop a marketing plan, identifying priorities, and sets a reasonable timetable.
Implement a marketing plan staying within the established timetable.
Review and evaluate the analyses and plan on an established basis.
Help optimize the capital structure and support strategic initiatives.
Maintains the agency's mission, philosophy, and core values.
Ensures compliance with agency policies and procedures regarding operations/processes, including but not limited to those regarding patient care, patient complaints, incidents, safety, and emergency management.
Ensures compliance with policies and procedures regarding infection prevention, control, standard precautions, and infection identification reporting.
Always maintains patient confidentiality, including all HIPAA regulations.
Attends The Care Teams business meetings as required.
Meets or exceeds the expected outlined referrals.
Maintains a comprehensive working knowledge of all market segments relative to key referral sources and competitor's market positioning.
Maintains a comprehensive working knowledge of the sales process and shares information with appropriate organization personnel.
Maintains a comprehensive working knowledge of community resources.
Maintains a comprehensive knowledge of and adherence to corporate compliance practices as they relate to the marketing/sales function.
Identifies opportunities for additional and improved services to address customer needs.