Community Care Coordinator - Utah County

NovumHealth•Provo, UT

19h•Onsite

About The Position

Community Care Coordinators (CCCs) at NovumHealth help members with behavioral health and substance use needs navigate complex healthcare systems. In this role, you’ll coordinate care plans across multiple providers, ensure members stay connected to treatment, and advocate for their needs in clinical and community settings. CCCs work closely with physicians, therapists, recovery programs, social service agencies, and families to reduce barriers, prevent care gaps, and improve long-term outcomes for individuals facing behavioral health and SUD challenges.

Requirements

Strong knowledge of behavioral health systems, substance use treatment, and community resources.
Strong interpersonal and communication skills to establish rapport with patients, families, and healthcare providers.
Excellent organizational and time management skills to manage multiple patients and coordinate care effectively.
Ability to assess patient needs, develop individualized care plans, and evaluate outcomes.
Proficiency in using electronic health records and care management software.
Understanding of privacy regulations and compliance requirements related to patient information and data security.
Compassionate and patient-centered approach to care, with a commitment to advocating for vulnerable populations.
Problem-solving and critical thinking skills to address barriers to care and resolve complex situations.
Cultural competence and sensitivity to diverse populations and their unique healthcare needs.
Ability to work collaboratively in a team and maintain positive relationships with healthcare professionals and community partners.
At least 1 year of experience in case management, care coordination, behavioral health, or substance use services.
Must have an independent transportation vehicle to visit multiple locations.
Must be willing to receive vaccinations in accordance with hospital and state requirements.

Nice To Haves

Bachelor’s degree in healthcare, social work, nursing, or related field preferred.
Additional certifications or specialized training in care coordination or case management are desirable.
CPR/First Aid (or willingness to obtain).

Responsibilities

Assessing the healthcare needs of individuals within the community and identifying gaps in care.
Collaborating with healthcare providers, social service agencies, and community organizations to develop comprehensive care plans for patients.
Assisting patients in navigating the healthcare system and accessing necessary services, such as medical appointments, specialist referrals, diagnostic tests, and community resources.
Schedule and coordinate appointments across therapy, psychiatry, MAT, and recovery programs.
Facilitating communication and information exchange between patients, healthcare providers, and other stakeholders involved in the care process.
Monitor treatment adherence and provide motivational support for recovery milestones.
Conducting home visits or community visits to assess patients' living conditions, social support systems, and adherence to treatment plans.
Advocate for members’ needs across healthcare, housing, and social systems.
Documenting patient interactions, care plans, and progress notes in electronic health records or care management systems.
Participate in case conferences and team meetings to ensure coordinated care.
Ensuring members/patients are transported to appointments or other locations as necessary, using the employee’s personal vehicle (mileage is reimbursed).
May perform daily duties onsite at hospitals, residential treatment centers, and other facilities.
Additional duties as assigned.