Community Care Coordinator - Chicago

Open Arms & FCS•Chicago, IL

5d•Onsite

About The Position

Open Arms Solutions is a premier private duty home care provider dedicated to helping seniors live independently and with dignity in the comfort of their own homes in Chicago area. We are looking for a compassionate and driven Community Care Coordinator to join our team and help us deliver exceptional care and support to our clients and caregivers. The Care Coordinator is a key member of the Open Arms Solutions team and reports directly to the Executive Director. This role is responsible for ensuring exceptional service delivery for clients and supporting the professional growth and performance of caregivers throughout downtown Chicago and the South Side, extending south to Hyde Park. The ideal candidate is proactive, empathetic, highly organized, and experienced in the senior care service industry, with strong skills in client relations, care coordination, and caregiver support.

Requirements

3–5 years of experience in a high-touch, client-facing role, preferably in senior care, private duty, or hospitality.
CNA certification strongly preferred.
Proven experience in care management, managing complex client relationships, and supporting or leading a team of professional caregivers.
Strong communication, interpersonal, and problem-solving skills, with a high degree of discretion and professionalism.
Knowledge of ADLs and IADLs for senior care clients.
Experience working in a private duty/home care service company.
Exceptional organizational skills and attention to detail.
Proactive, service-oriented mindset with a genuine passion for providing extraordinary care.
Proficiency in WellSky or other care management software and Microsoft Office 365.
Ability to lift up to 50 pounds.
Valid driver’s license and reliable, professional transportation.
Travel is required.

Responsibilities

Conduct in-depth, personalized consultations and assessments with clients and families to develop tailored care plans that address medical, functional, and lifestyle needs.
Guide clients and families through the intake process, including agency registration, care planning, and budgeting for ongoing in-home services.
Manage a select caseload of clients as the main point of contact, overseeing all aspects of their care and ensuring a seamless, high-quality experience.
Provide coverage for client shifts on an emergency basis when scheduled caregivers are unable to work.
Support hiring decisions and assist in training and mentoring caregivers to meet the high standards of concierge-level service.
Match clients with caregivers based on skill set, experience, personality, and lifestyle preferences to promote strong, lasting relationships.
Conduct regular quality assurance visits and check-ins to confirm that care plans are being followed and that clients and families are fully satisfied.
Anticipate evolving client and family needs and offer proactive solutions and personalized recommendations.
Act as a dedicated liaison between clients, families, customer service, and scheduling teams to promote clear communication and timely resolution of issues.
Maintain accurate, thorough, and confidential records for both clients and caregivers.
Participate in process improvement, system implementation, and integration projects as a super-user of key cloud-based business systems.