Community Based Care Licensing Complaint Unit Supervisor (Human Services Supervisor 2)

State of Oregon • Salem, OR

1d • Hybrid

About The Position

The Oregon Department of Human Services is seeking a Community Based Care Licensing Complaint Unit Supervisor (Human Services Supervisor 2) to lead a team focused on the safety and well-being of Oregon's aging and disabled population. This pivotal role involves managing operations, people, and work to ensure the effectiveness of vital programs. The position will oversee staff implementing SB739, which places more responsibility on the CBC program for oversight of licensed facilities, requiring a more rigorous investigatory process and additional policies and procedures.

Requirements

• Four Years of lead work, supervision, or progressively related experience.
• OR One year of related experience AND a bachelor’s degree in a related field.
• Experience setting clear expectations and encouraging staff to do their best work so services are delivered well.
• Experience working in a team environment that values cooperation, respect, and diversity.
• Experience gathering and organizing data and information to support program managers and leadership in making decisions.
• Experience working with managers and leaders to review how well a process is working and help find ways to make it better.
• Must complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States within three days of hire.
• Must be authorized to work in the United States and pass E-Verify.

Responsibilities

• Manage and direct the service delivery of the Community Based Care (CBC) complaint investigation functions for the State.
• Interact with internal and external APD program staff to ensure consistent program operation according to OARs.
• Develop necessary documentation for sanctions such as civil penalties, conditions, restriction of admissions, suspensions, non-renewals, and revocations.
• Coordinate with the Office of Adult Protective Services (APS) when issues may involve abuse or neglect.
• Create, monitor, and evaluate systems to ensure program delivery according to Oregon Administrative Rules, Oregon Revised Statutes, and Agency best practices, meeting mandated timeframes for response to persons at risk, thorough investigations, and appropriate referrals.
• Coordinate and cooperate with other DHS programs (SOQ, APS, Developmental Disabilities, APD) and shared/central services, as well as partner agencies (Aging and Disability Resource Connections, Area Agencies on Aging, other State and Federal partners).
• Review and evaluate data to monitor expectations, identify trends, and track data related to Complaint Investigator reports.
• Provide technical advice and regulation/rule clarifications to support staff, local APD units, ombudsmen, and facility personnel or representatives.
• Answer questions and inquiries concerning LTC rules, interpreting rules and regulations for providers, other agencies, and the public.
• Approve purchasing requests for office supplies and equipment.
• Assist CBC program manager and other supervisors as needed.
• Develop, maintain, update, and revise office policies and procedures.
• Participate in committees reviewing policies and procedures for activities interfacing with APD, central office, and other agency branches.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager