Health Care Facilities Office Surveyor Supervisor 1 - Complaint Unit Supervisor

Ohio Department of Administrative Services•Columbus, OH

10h

About The Position

The Bureau of Survey and Certification (BOSC) is seeking a Health Care Facilities Office Surveyor Supervisor 1 for its Complaint Unit. This role involves supervising health care facilities office surveyor(s) and other assigned staff, overseeing and monitoring the statewide complaint intake program, and ensuring compliance with state and federal requirements. The supervisor will play a critical role in managing staff, ensuring program compliance, engaging with the public, and contributing to strategic planning and bureau operations.

Requirements

Certification, licensure, or registration commensurate with assigned discipline (i.e., registered nurse, or licensed dietician, or licensed social worker, or registered environmental health specialist, or licensed nursing home administrator, or licensed pharmacist, or licensed physical/occupational/speech therapist)
18 months experience conducting inspections of long-term care or non-long term care providers/suppliers &/or health care services AND successful completion of federal Surveyor Minimum Qualifications Test (SMQT)
OR 6 months experience as Health Care Facilities Field Surveyor - Independent, 61582 or Health Care Facilities Office Surveyor – Independent, 61592 AND successful completion of federal Surveyor Minimum Qualifications Test (SMQT)
Renewal of licensure/certification/registration pertinent to assigned discipline as mandated by Ohio Revised Code
Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application

Responsibilities

Supervise health care facilities office surveyor(s) and other assigned staff and oversee and monitor the statewide complaint intake program
Conduct regular staff meetings to lead and guide activities
Monitor and delegate work activities of the unit
Conduct probationary and annual performance evaluations
Provide orientation to new staff and monitor training progress
Participate in recruitment process which includes conducting interviews and evaluating candidates
Timely notify supervisor of staff problems or facility issues that may jeopardize performance measures
Set priorities to ensure compliance of program to federal & state laws and rules and mandated time frames
Direct development and maintenance of complaint activity reports and records
Utilize computer systems to ensure timely intake and processing of complaints
Direct daily operations of the Medicare Balanced Billing and the Volunteer Health Care Immunity Programs
Act as liaison between various bureaus, the Centers for Medicare/Medicaid Services (CMS), other government agencies and provider groups to coordinate the investigation of health care facility complaints
Prepare and deliver speeches to community groups, providers, suppliers, consumers, or other agencies
Draft letters in response to public or legislative queries or requests
Evaluate and make recommendations to supervisor regarding bureau needs, changes in goals and objectives, operating budget projections, and procedures
Research special problems, evaluate data, and recommend appropriate action when assigned
Assist higher-level supervisor in planning and coordinating activities relative to long term care (LTC) and acute and continuing care (ACC) providers and suppliers (e.g., intake, evaluation, processing, and assignment for investigation of consumer complaints)
Participate in the development, testing, and implementation of information technology systems
Serve as liaison to vendors providing services to Complaint Unit