Community Banking Supervisor

Acnb Bank • Hanover, PA

15h • Onsite

About The Position

Join ACNB Bank as a Community Banking Supervisor and lead a dynamic banking team. This role is crucial for creating exceptional customer experiences, achieving office goals, and fostering a collaborative, customer-oriented culture. The ideal candidate will have banking experience and strong leadership skills.

Requirements

• Minimum of 2 years as a Community Banking Associate or a comparable position with demonstrated understanding of operational and administrative banking functions.
• Strong leadership and management skills
• Attention to detail
• Proficiency in Microsoft Office programs
• Effective communication
• High school diploma or equivalent required
• Capacity to lift and move currency/coin (up to 50 lbs.)

Responsibilities

• Effectively supervise, coach, and mentor the Community Banking Associate team to achieve performance expectations, uphold standards, and foster an atmosphere of teamwork and communication.
• Ensure consistent delivery of high-quality customer service experiences and resolve inquiries and service deficiencies promptly and accurately.
• Maintain precision in balancing and managing vault, office currency, and coin levels, while ensuring adherence to controls, audit requirements, and regulatory compliance.
• Guide the team to identify sales opportunities and make referrals to other departments or services.
• Mitigate risks by ensuring strict compliance with policies, procedures, and security protocols to protect the bank and customers.
• Lead by example in building relationships with customers and expanding financial solutions.
• Supervise the Community Banking Associate team to ensure efficient transaction processing and exceptional customer service.
• Support and coach team members in meeting sales goals, balancing performance, and adhering to bank standards.
• Oversee operational functions such as cash management, vault supervision, and ATM servicing.
• Coordinate workflow and collaborate with the Community Banking Manager to achieve office goals.
• Participate in team staffing and development processes, including onboarding and performance management.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions
• 401K with up to 4% employer match
• Generous PTO package
• 12 Bank paid holidays
• Career growth and ongoing training and development opportunities
• Employee recognition & service awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees