Community Banking Supervisor II

ACNB BANK • East Berlin, PA

7d • Onsite

About The Position

Community Banking Supervisor (also known as Senior Head Teller, Teller Supervisor, or Senior Branch Operations Specialist) Location : East Berlin, PA Are you ready to lead and empower a dynamic banking team while ensuring operational excellence? Join our team at Traditions Bank, a division of ACNB, as a Community Banking Supervisor and be a driving force behind creating exceptional customer experiences, achieving office goals, and fostering a collaborative, customer-oriented culture. We're looking for a seasoned banker with strong leadership skills.

Requirements

• Minimum of 2 years as a Community Banking Supervisor, Head Teller, Operational Specialist with advanced working knowledge of operational and administrative branch banking functions.
• Extraordinary leadership and management skills, attention to detail, proficiency in Microsoft Office programs, and effective communication.
• Ability to open accounts and contribute toward achieving office sales goals.
• High school diploma or equivalent required.
• Capacity to lift and move currency/coin (up to 50 lbs.).

Responsibilities

• Effectively supervise, coach, and mentor the Community Banking Associate team to achieve performance expectations, uphold standards, and foster an atmosphere of teamwork and communication.
• Ensure consistent delivery of high-quality customer service experiences and resolve inquiries and service deficiencies promptly and accurately.
• Maintain precision in balancing and managing vault, office currency, and coin levels, while ensuring adherence to controls, audit requirements, and regulatory compliance.
• Facilitate office-wide success by guiding the team to identify sales opportunities and make referrals to other departments or services.
• Mitigate risks by ensuring strict compliance with policies, procedures, and security protocols to protect the bank and customers.
• Lead by example in building relationships with customers and expanding financial solutions.
• Supervise the Community Banking Associate team to ensure efficient transaction processing and exceptional customer service.
• Support and coach team members in meeting sales goals, balancing performance, and adhering to bank standards.
• Oversee operational functions such as cash management, vault supervision, and ATM servicing.
• Coordinate workflow and collaborate with the Community Banking Manager to achieve office goals.
• Participate in team staffing and development processes, including onboarding and performance management.

Benefits

• Health (starts on 1st of month after start date), Dental, and Vision Insurance
• Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions
• 401K with up to 4% employer match
• Generous PTO package plus 12 Bank paid holidays
• Career growth and ongoing training and development opportunities
• Employee recognition & service awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED