Community Banking Manager

Ephrata National Bank•Ephrata, PA

7d•$70,000 - $100,800•Onsite

About The Position

The Community Banking Manager is responsible for managing the branch focusing on business development within the community that they will service, executing our customer experience strategy and leading a team of banking professionals. They will oversee financial reporting, talent management, and grow branch revenue. This role will be responsible for overseeing branch key performance indicators and advancing our customer relationships.

Requirements

Bachelor’s degree or equivalent experience.
4-6 years of relevant experience.
Demonstrated ability to effectively lead the employee life cycle process.
Proven skills to effectively manage and have overall responsibility for the financial performance and business outcomes of a retail environment or profit center.
Proven skills to effectively speak before management, employee and customer groups.
Successful completion of all Account Opening, Consumer Lending, and IRA required training and obtainment of completion certificates.
Ability to balance multiple tasks simultaneously.
Must be self-motivated.

Responsibilities

Knowledge of the market, competitor bank products/services and the ability to leverage the advantages of Ephrata National Bank products/services to aid in the production success of the Community Banking branch.
Act as a brand ambassador within the community inclusive of actively participating in civic, business and other community activities which gain business opportunities for the Bank. Participate in networking functions and opportunities within respective markets to increase awareness and develop new business.
Supervise and oversee the financial results of the branch inclusive of meeting branch production in customer loan lending, deposit growth and business line referrals.
Assume ownership of defined implementing programs that may involve engaging with business owners and their workforce.
Attract, develop and retain top talent.
Drive employee experience to include recruiting, training, coaching, and leading the performance management process.
Responsible for the continued professional development of the branch team.
Communicate sales objectives and branch goals to achieve Branch Performance Metrics.
Conduct sales meetings and training with employees to review sales & service skills, product knowledge and Branch performance goals and achievements.
Maintain a full knowledge of the Bank’s products/services including cash management products, pricing and internal requirements and are able to communicate these effectively to customers and/or prospects.
Develop and implement, with the assistance of the Branch team, a written Sales and Profit plan for the Branch outlining each individual’s goals and objectives based on market opportunity and existing customer base.
Provide leadership by example and through coaching, paying particular attention to sales and service performance and providing positive reinforcement, training and support necessary for employee success.
Deploy ENB’s customer experience strategy that results in a best-in-class customer experience with increasing share wallet and customer loyalty.
Sell the Bank’s products and services to business and consumer customers while adhering to the Bank’s policies and procedures.
Demonstrate effective communication and sales presentation skills with current and prospective customers.
Responsible for managing and collaborating with other lines of business to ensure the Bank is able to establish and grow the depth of products and services provided to each customer.
Maintain a working understanding of, and comply with bank policies, procedures and applicable banking regulations.
Maintains awareness and understanding of current trends within the industry and demonstrate the utilization of the information to assist in job function and offer feedback to management to improve product offerings and/or efficiencies.
Complete other duties that may be assigned by management.