AVP, Community Banking Manager

Ephrata National Bank•New Holland, PA

2d•$77,600 - $121,250•Onsite

About The Position

The Community Banking Manager holds a crucial role in overseeing branch operations with a primary focus on business development within the community they serve. Their responsibilities encompass executing our customer experience strategy, leading and developing a team of dedicated banking professionals, and ensuring adherence to procedural, risk and audit standards. In addition to managing talent within the branch, this role involves strategizing to enhance branch revenue, deposit and loan growth, while closely monitoring key performance indicators. Cultivating, growing, and strengthening customer relationships is a core objective of this position. Responsible for managing a branch with a minimum deposit size of $150,000,000 or a branch-system focusing on business development within the community that they will service.

Requirements

Bachelor’s degree from an accredited college or equivalent experience: 4 years of banking, business development or comparable experience; 2 years of people leadership experience required
Demonstrated ability to effectively lead the employee life cycle process
Proven skills to effectively manage and have overall responsibility for the financial performance and business outcomes of a complex retail environment or profit center
Proven skills to effectively speak before management, employee and customer groups
Three years of sales experience including two years in the financial services industry required
Successful completion of all Account Opening, Consumer Lending, and IRA required training and obtainment of completion certificates
Ability to balance multiple tasks simultaneously
Must be self-motivated
Expected to participate in appropriate educational classes as management requires

Responsibilities

Knowledge of the market, competitor bank products/services and the ability to leverage the advantages of Ephrata National Bank products/services to aid in the production success of the Community Banking branch.
Act as a brand ambassador within the community inclusive of actively participating in civic, business and other community activities which gain business opportunities for the Bank. Participate in networking functions and opportunities within respective markets to increase awareness and develop new business.
Supervise and oversee the financial results of the branch inclusive of meeting branch production in customer loan lending, deposit growth and business line referrals.
Attract, Develop and Retain Top Talent.
Drives employee experience to include recruiting, training, coaching, and leading the performance management process
Responsible for the continued professional development of the branch team
Communicate sales objectives and branch goals to achieve Branch Performance Metrics.
Conduct sales meetings and training with employees to review sales & service skills, product knowledge and Branch performance goals and achievements.
Develop and implement, with the assistance of the Branch team, a written Sales and Profit plan for the Branch outlining each individual’s goals and objectives based on market opportunity and existing customer base.
Provide leadership by example and through coaching, paying particular attention to sales and service performance and providing positive reinforcement, training and support necessary for employee success.
Deploy ENB’s customer experience strategy that results in a best-in-class customer experience with increasing share wallet and customer loyalty.
Responsible for managing and collaborating with other lines of business to ensure the Bank is able to establish and grow the depth of products and services provided to each customer.
Maintain a working understanding of, and comply with bank policies, procedures and applicable banking regulations.
Maintains awareness and understanding of current trends within the industry and demonstrate the utilization of the information to assist in job function and offer feedback to management to improve product offerings and/or efficiencies.
Complete other duties that may be assigned by management.