Community Banker (Bank Teller)

Provident Savings Bank•Riverside, CA

34d•Onsite

About The Position

The Community Banker is responsible for providing superior customer service at the retail banking center, receiving and processing funds as required, balancing out all daily transactions, and successfully cross-selling services and products of the Bank. This role involves meeting or exceeding established goals and objectives, performing all tasks in full compliance with policies and procedures, including posting deposit and withdrawal transactions and handling check-cashing requests in compliance with Regulation CC. The Community Banker must maintain approved cash drawer limits, balance their cash drawer daily, and may assist in proofing daily transactions. Designated duties may include completing money orders, cashier checks, and processing loan payments, ensuring proper customer identification and collecting service fees. Effective communication with customers regarding transaction decisions, adherence to security procedures (opening/closing, cash limits, dual control, elder abuse reporting, BSA compliance), and active generation of new business relationships through various sales activities are key aspects of this role. The position requires strong presentation skills, the ability to develop new business relationships, flexibility for offsite business development, and maintaining a business pipeline. Additional responsibilities include arranging account transfers, preparing documents like debit card applications and lost/stolen reports, filing records, handling daily mail, controlling cash and protecting confidential information, maintaining inventory of supplies, and establishing necessary records and files. The Community Banker must also handle credit card cash advance transactions according to policy, possess sufficient product knowledge to promote bank services, maintain a prospect log, and respond to customer inquiries professionally. High job performance is expected to meet or exceed standards and achieve departmental goals. Travel between branch or office locations may be required.

Requirements

High school diploma or equivalent.
Successful completion of in-house training program or other approved training program.
Must maintain working knowledge of all federal and state banking regulations as they relate to tasks being performed.
Must have ability to work well with customers and staff, both in person and by telephone; good interpersonal skills.
Must have a valid California driver’s license and carry current Valid CA driver’s license and current auto insurance meeting or exceeding CA DMV requirements is required.

Nice To Haves

Sales skills a plus.

Responsibilities

Meet or exceed all established goals and objectives for this position.
Perform all tasks in full compliance with established policies and procedures.
Post deposit and withdrawal transactions.
Handle all check-cashing requests in full compliance with Regulation CC.
Maintain and ensure that approved cash drawer limits are adhered to as outlined in the cash control procedure.
Maintain proper records of all transactions.
Balance cash drawer on a daily basis in a timely manner.
Assist in proofing daily transactions when required.
Complete money orders, or cashier checks, and processing of loan payments.
Ensure proper identification of customer is received and collects service fees, as applicable.
Process merchant transactions as required.
Professionally and effectively maintain a level of communication throughout all customer interaction including the need to explain various decisions made on transactions.
Ensure that all security procedures are adhered to, including opening and closing procedures, cash drawer limits, dual control functions, elder abuse reporting, and compliance with BSA regulations.
Actively generate new business relationships and participate in outside sales activities including: cold calling, prospecting, community events, telemarketing, Bank-At-Work events, etc.
Maintain a business pipeline.
Arrange for transfers between accounts.
Handle loan payment transactions.
Accurately prepare documents, i.e., allotment visa debit card applications, visa debit card lost/stolen, as well as filing of various records relating to accounts.
Assist in the handling of daily mail, including the processing of deposits and loan payments.
Proper control of cash, as well as protection of confidential financial information, to include non-disclosure of password and teller number, and control of teller keys/combos at all times.
Protect the confidentiality of all financial data relating to bank operations and its customers.
Maintain inventory of supplies, forms and equipment at the banking center at a satisfactory level; make recommendations for additions and/or deletions to the Community Banking Manager.
Establish and maintain the necessary records and files for the banking operation.
Record and direct pick-up, opening, delivery and depositing of mail for the Center, as necessary.
Ensure that all credit card cash advance transactions are handled in accordance with established policies and procedures with proper identification and approval.
Promote or sell/cross-sell benefits of bank services and products to customers, while providing quality customer service.
Maintain a prospect log and follow up with potential relationships.
Respond to customer inquiries in a professional, courteous, and timely manner.
Maintain a high level of job performance to meet and/or exceed the standard for this position in order to ensure achievement of the Department’s goals.
May be required to travel between branch or office locations to support operational or staffing needs.