Community Banker (Bank Teller)

Provident Bank•Riverside, CA

27d•Onsite

About The Position

The Community Banker is responsible for providing superior customer service at the retail banking center, receiving and processing funds as required, balancing out all daily transactions, and successfully cross-selling services and products of the Bank.

Requirements

High school diploma or equivalent.
Successful completion of in-house training program or other approved training program.
Must maintain working knowledge of all federal and state banking regulations as they relate to tasks being performed.
Must have ability to work well with customers and staff, both in person and by telephone; good interpersonal skills.
Must have a valid California driver’s license and carry current Valid CA driver’s license and current auto insurance meeting or exceeding CA DMV requirements.

Nice To Haves

Sales skills a plus.

Responsibilities

Meet or exceed all established goals and objectives for this position.
Perform all tasks in full compliance with established policies and procedures, including posting deposit and withdrawal transactions, and handling check-cashing requests in compliance with Regulation CC.
Maintain approved cash drawer limits as outlined in the cash control procedure, and maintain proper records of all transactions; balance cash drawer daily in a timely manner; assist in proofing daily transactions when required.
Complete designated duties, which may include money orders, cashier checks, and processing loan payments; ensure proper customer identification and collect service fees, as applicable; and process merchant transactions as required.
Professionally and effectively maintain communication throughout all customer interactions, including explaining decisions made on transactions.
Ensure all security procedures are adhered to, including opening and closing procedures, cash drawer limits, dual control functions, elder abuse reporting, and compliance with BSA regulations.
Actively generate new business relationships and participate in outside sales activities including cold calling, prospecting, community events, telemarketing, and Bank-At-Work events. Possess strong presentation skills and the ability to creatively develop new business relationships inside and outside of the branches. Requires flexibility to participate in offsite business development endeavors and maintain a business pipeline.
Arrange for transfers between accounts and handle loan payment transactions. Accurately prepare documents, such as allotment visa debit card applications, visa debit card lost/stolen, and file various records relating to accounts.
Assist in handling daily mail, including processing deposits and loan payments. Responsible for proper control of cash, protection of confidential financial information, non-disclosure of password and teller number, and control of teller keys/combos at all times. Protect the confidentiality of all financial data relating to bank operations and its customers.
Maintain inventory of supplies, forms, and equipment at the banking center at a satisfactory level; make recommendations for additions and/or deletions to the Community Banking Manager.
Establish and maintain necessary records and files for banking operations; record and direct pick-up, opening, delivery, and depositing of mail for the Center, as necessary.
Ensure all credit card cash advance transactions are handled in accordance with established policies and procedures with proper identification and approval.
Confidently possess sufficient product knowledge and seek opportunities to explain, promote, or sell/cross-sell benefits of bank services and products to customers, while providing quality customer service. Maintain a prospect log and follow up with potential relationships and respond to customer inquiries in a professional, courteous, and timely manner.
Maintain a high level of job performance to meet and/or exceed the standard for this position in order to ensure achievement of the Department’s goals.
May be required to travel between branch or office locations to support operational or staffing needs.