Community Association Manager

BallenIsles Country Club

1d • Onsite

About The Position

Esplanade Golf & Country Club, located in Naples, FL, is seeking a driven Community Association Manager (CAM) eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management. The community is a 1700-acre gated enclave with 1,184 homes, featuring Mediterranean-inspired architecture, lush landscaping, serene lakes, and resort-style amenities. The CAM will be responsible for the overall homeowner experience and daily life within the community, providing exceptional service to exceed the needs of members and guests. This role directs and oversees all aspects of the club or facility, including its activities and relationships between guests, associates, and the community, with ultimate responsibility for maximum member and guest satisfaction and financial performance.

Requirements

• Must be a licensed Florida Community Association Manager.
• Proven leadership/supervisory experience.
• Exceptional customer service and communication skills.
• Strong analytical and problem-solving ability.
• Highly organized and detail oriented with an ability to multitask.
• Capacity to plan, organize and prioritize to meet deadlines.
• Proficient in information technology; Outlook, Microsoft platforms and industry-related programs.
• Outstanding customer service, leadership, communication and interpersonal skills required.

Nice To Haves

• Two (2) to three (3) years of CAM or related business experience highly preferred.

Responsibilities

• Coordinates internal resources and oversees vendors to maintain neighborhood and common area landscaping as well as neighborhood and common area clean up.
• Manages Community Security and Greeter’s Cottage, including overall property access for members, guests, and construction.
• Manages the process of repair and maintenance of roads, street signage and lighting, trail system and storm water retention areas.
• Oversees reserve study for Community Association assets.
• Oversees the coordination of Association and Neighborhood communications.
• Assists with collection of dues, assessments and other charges, also sending reminder letters as needed.
• Partners with Community Association Board, coordinate and attend Board meetings, track board minutes and resolutions.
• Tracks and maintains financial, compliance and corporate records, recorded membership and disclosure statements as well as governing documents.
• Maintains Board training and planned Community statue compliance.
• Maintains certifications and education that pertain to the role and responsibilities.
• Partners with executive leadership to manage insurance coverage.
• Customarily and regularly directs, supervises, and evaluates the work of two or more full-time associates, or their equivalent. Such responsibilities include hiring, training, scheduling, and disciplinary actions, in coordination; and exercises independent judgment in managing staff to ensure the effective and efficient operation of the Community Association, including, but not limited to delegation of tasks and responsibilities.
• Perform other duties as required.

Benefits

• Medical, Dental, and Vision coverage
• 401(k) with employer match (19 years of age and older)
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Eligibility for Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed