Community Association Manager

Associa•Eugene, OR

1d•Hybrid

About The Position

Blue Mountain, an Associa Company, is seeking a Community Manager who shares their vision, values, and commitment to superior customer service. The Community Manager is responsible for providing overall supervision of a community association and has daily interactions with internal and external customers including homeowners, vendors, board members, and committee members. This role is ideal for a determined self-starter with a passion for finding solutions.

Requirements

Bachelor's Degree Preferred
1 - 3 years of Community Association or equivalent experience is preferred
Have the ability to commute to client sites and onsite meetings as needed
Knowledge of communities, property, real estate and homeowners associations
Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
Time management and time critical prioritization skills
Self-motivated, proactive, detail oriented and a team player
Professional customer service skills
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
Knowledge of conflict resolution techniques at a proficient level
Professional communication skills (phone, interpersonal, written, verbal, etc.)

Nice To Haves

Certified Manager of Community Associations (CMCA) is a bonus

Responsibilities

Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures
Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed
Perform/Direct administrative and management duties as requested by the Association Board of Directors and in accordance with the management agreement
Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
Review monthly financial reports and ensure management summary is submitted to the Association Board of Directors
Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation
Monitor corporate and client delinquency rates and collections process for account portfolio
Attend Board meetings per the management agreement and community events as needed
Prepare Board packages according to established time frames
Ensure Board of Directors is aware of legal actions involving the Association
Maintain unit and contract files relating to the operations of the Association
Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary
Other duties as assigned