Community Association Manager

Esplanade Equity LLC•Woodstock, GA

2d•Hybrid

About The Position

The Community Association Manager / Onsite Association Manager will be responsible for the day-to-day management and operations of assigned association communities. This position will work closely with the Board of Directors, homeowners, vendors, committees, and Association professionals to ensure the community is effectively managed, and the goals and policies of the Association are implemented.

Requirements

Georgia Community Association Manager (CAM), Real Estate Salesperson, or Broker’s License required
Valid driver’s license required
Ability to work in an office and community/property environment.
Ability to walk through and inspect community common areas, amenities, buildings, and grounds.
Ability to stand, walk, bend, stoop, and climb stairs as needed while conducting property inspections.
Ability to occasionally lift and carry materials, documents, or equipment weighing up to 25 pounds.
Ability to use a computer, keyboard, telephone, and other standard office equipment for extended periods.
Ability to work outdoors and in varying weather conditions when conducting community inspections.
Must be able to travel between assigned properties and attend Board and community meetings as required.

Nice To Haves

2+ years of experience preferred; however, qualified candidates without 2 years of experience may be considered
Previous HOA, condominium, property management, or real estate experience preferred
Bachelor’s degree in business or a related field preferred, or an equivalent combination of education and experience
Strong knowledge of community association operations, governing documents, rules, and regulations preferred
Strong customer service, communication, presentation, and interpersonal skills
Excellent written and verbal communication
A positive, professional, and can-do attitude
Strong organizational and time-management skills
Excellent follow-through and attention to detail
Ability to prioritize and manage multiple tasks simultaneously
Ability to work effectively with individuals at all organizational levels
Ability to work independently as well as in a team-oriented environment
Action-oriented and results-driven approach
Commitment to professionalism and excellence
Advanced knowledge of Microsoft Word and Excel
Ability to learn and utilize new management software and technology
Real Estate Salesperson or Broker’s License – Preferred

Responsibilities

Serve as an onsite Community Association Manager for assigned communities; portfolio size will be based on experience and capabilities
Ensure that Board policies, resolutions, and goals are properly implemented
Maintain knowledge of Association governing documents, rules, regulations, and applicable legal requirements
Provide exceptional customer service to homeowners, Board members, vendors, and fellow team members
Maintain open and professional communication with the Board of Directors and community stakeholders
Attend and facilitate Board of Directors meetings
Prepare Board meeting agendas, monthly management reports, Board packets, and other required materials
Distribute Board meeting materials in accordance with established timelines
Prepare and maintain records of covenant and rule violations
Coordinate with Association professionals, including attorneys and other consultants
Serve as a liaison to the Architectural Review Committee (ARC) and other committees, as applicable
Participate in after-hours/on-call responsibilities for community emergencies
Assist with the daily implementation and administration of the Association’s annual budget
Perform general financial management and recordkeeping responsibilities
Coordinate the receipt and review of vendor invoices and ensure timely processing and payment
Assist with collection matters and monitor account delinquencies
Provide financial information and reports to the Board as required
Manage and maintain professional relationships with Association vendors and contractors
Generate and monitor work orders for maintenance staff and contractors
Conduct regular community/property inspections
Identify maintenance, safety, and compliance issues and coordinate appropriate corrective action
Ensure the community is maintained in accordance with Association standards, rules, and regulations
Provide exceptional customer service and maintain open lines of communication with homeowners and Board members
Respond to homeowner calls, emails, and inquiries in a timely and professional manner
Resolve issues when possible or direct homeowners to the appropriate resource
Attend regular membership and community meetings
Assist with preparation of homeowner communications, letters, newsletters, and notices
Communicate with homeowners through email, social media, and other communication platforms as required
Other duties as assigned