Community Association Manager

Associa•Austin, TX

19d•Onsite

About The Position

Goodwin & Company is looking for a highly motivated, detail-orientated Administrative Assistant (AA) with office management experience for a fast-growing company. Your mission would primarily be to assist the Community Association Manager (CAM) with daily community operations. AA’s are to establish and maintain a professional, service-oriented relationship with coworkers, Association Managers, homeowners, vendors, and service providers. This position involves daily contact with homeowners and board members which requires an individual who is well-spoken, customer service-oriented, and who can multi-task at a quick but accurate pace. ROLE PURPOSE The Administrative Assistant exists to ensure residents, board members, and guests experience prompt, knowledgeable support and a well-run, welcoming community — extending the Onsite Manager's leadership into every interaction, request, and event, and delivering the ease and reliability at the heart of Community Living Made Easy.

Requirements

2-5 years’ experience managing single-family communities and condominium associations
Ability to deliver a 5-star customer service to the Board and the residents
Ability to advise and direct the Board to make the necessary decisions
Ability to build rapport with clients
Strong analytical and critical thinking skills
Excellent written and verbal communication skills
Have a high school diploma or GED
Legally eligible to work in the United States
Can navigate through different application systems
Competency in Microsoft Office Applications
Have a naturally positive attitude and be a team player
Ability to communicate clearly and professionally, both verbally and in writing
Pleasant, friendly attitude, with an ability to adapt to change
Strong listening skills, ability to multi-task, attention to detail

Responsibilities

Become familiar with each association’s documents as they relate to your service role
Respond to phone calls, voicemails and emails within 24 hours (Forward non-routine/urgent calls to Manager immediately)
Work with the manager on violation letters as requested.
Work with the ACC department communicating with homeowner when necessary for more information, updating homeowners of the status the application, etc.
Draft and mail letters to parties as requested by CAM - 2 business days
Process community mailings; special notices, meeting notices, etc. - 2 business days
Electronically file community related documents via company platform - daily
Maintain/program entry gates directories - within 24 hours
Process entry gate opening and maintenance requests via company platform during regular business hours - within 24 hours
Process, maintain, program and distribute pool tags/keys/cards/fobs - within 24 hours
Rotate as Receptionist on scheduled basis
Assist CAM in preparation of Board meeting packets - as needed
Prepare and process Annual Meeting Notices - time sensitive, 3 business days
Prepare Annual Meeting materials; Welcome Packet and registration information - 2 days
Attend Board and/or Annual meetings with CAM(s) when necessary. May be required to take meeting minutes. Note: Meetings may be held in the evening after regular working hours - as needed
Maintain a current hardcopy and e-file community information sheet (hotsheet) - as needed
Complete miscellaneous tasks as requested for CAM support and assist in other large scale projects - as needed
Maintain community websites via company platform - as needed
Act as back-up for after-hours emergency contact. The CAM is the first point of contact - as needed per emergencies occur
Review, code and process invoices for payment of services – daily within 24 hours
Visually inspect properties within Association for Deed Restriction Violations
Process and mail notices pertaining to Deed Restriction Violations
Answer customer phone calls and emails