Case Manager: Bilingual (Spanish/English)

Cherokee Federal•New York, NY

15h•Onsite

About The Position

With direction and guidance from the Social Service Director, community associates will deliver on-site trauma-informed social services at city sanctuary hotels throughout New York City. Working cooperatively with hotel operation and security staff, community associates will welcome and engage migrant and asylum-seeking single adults, families with children, or adult families (without children) as they enter the sanctuary hotel and navigate New York City. Community Associates will complete culturally sensitive assessments to identify strengths, barriers, and service needs; make referrals to address those needs; and coordinate with City agencies, immigration services, and other community-based organizations.

Requirements

Excellent verbal and written communication skills
Ability to learn quickly and problem solve
Strong organizational skills
Ability to work independently and as part of a team
Basic understanding of immigration laws and procedures
Fluent in English and Spanish (written and spoken) preferred
Solid understanding of trauma and experience delivering trauma-informed services
Crisis intervention experience
Knowledge of immigration laws and regulations
Understanding of child development and child welfare
Must pass pre-employment qualifications of Cherokee Federal

Nice To Haves

Bachelor’s degree or relevant social services experience with people who are vulnerable and have experienced significant trauma.
Preferred bachelor’s degree in social work or other human services field + two years of relevant experience working with people who are vulnerable and have experienced significant trauma.
Past applicable job experience may include, but is not limited to: Community Coordinator, Shift Lead, or Community Engagement Manager.

Responsibilities

Culturally sensitive registration, intake, roster tracking, and assessment
Bilingual Spanish/English case services
Referrals to community-based programs and organizations
Coordination with interpretation and translation services
Coordination with the NYC Department of Education (DOE) on student registration, school placement, attendance, transportation, and troubleshooting as needed
Referrals to ESL instruction
Referrals for childcare
Medical care coordination
Coordination with the Mayor’s Office of Immigration Affairs (MOIS)
Referrals to immigration legal services
Other tasks as necessary to facilitate delivery of necessary services to clients, including storage and distribution of packaged meals.
Performs other job-related duties as assigned