Community Assistant (Student Position)

COCM•Salisbury, MD

2d•Onsite

About The Position

The Community Assistant provides administrative assistance to Residence Life, Facilities, Maintenance, and Resident Services operations at Salisbury University's University Park Apartments, and provides on-call emergency services. The role supports major management functions such as move-in, move-out, facility tours, and summer turn. The position works up to 20 hours per week, including participation in a duty rotation, and requires the employee to live on site. The Community Assistant supports community development, safety and security, resident programming, facility management, administrative operations, and front desk services. Duties include assisting residents, responding to concerns and emergencies, enforcing community and university policies, completing documentation, supporting building inspections and transitions, and attending required meetings and training. Staff coverage is also required during academic calendar breaks, including holidays and extended breaks. The work environment is mid-to-high paced, with usually moderate noise. This position is not eligible for benefits.

Requirements

High school diploma.
Current full-time student at Salisbury University and continued full-time enrollment in good standing.
Minimum 2.5 GPA.
Availability after hours for the required weekly staff meeting.
Proficiency in verbal communication and strong customer service skills.
Troubleshooting and diagnostic skills.
Experience and knowledge of Microsoft Word, Excel, and Outlook.
Ability to operate basic office equipment and perform typing and filing.
Ability to live on site and serve on the on-call rotation.
Ability to move and lift up to 25 pounds.

Responsibilities

Notify the supervisor of roommate conflicts and assist with mediation sessions and contracts.
Remain available to residents, maintain visibility in the buildings and community, and refer residents to University Park and Salisbury University resources.
Encourage residents to take responsibility for community incidents and events, support open communication and programming, and respond to or report inappropriate behavior.
Interpret and enforce University Park and Salisbury University regulations and policies.
Learn and implement building-wide emergency response procedures, respond to situations needing attention, and complete incident reports after each duty shift.
Observe residents who may be experiencing emotional, relationship, psychological, academic, or social problems, and intervene or report concerns as appropriate.
Coordinate and complete monthly social or educational programs following the programming curriculum; involve residents in developing and implementing programs.
Submit program proposals, advertise programs by the required deadline, and complete program evaluations within 24 hours after programs.
Assist with room condition assessments before move-in and after move-out, building openings and closings, summer turn responsibilities, and inspections as needed.
Conduct semester health, safety, and maintenance inspections, follow up as appropriate, and report maintenance concerns.
Complete other facility management responsibilities as assigned.
Participate in training and administrative tasks before classes begin and after classes end; maintain confidentiality.
Complete administrative duties accurately and promptly, including incident reports, semester occupancy checks, damage billing, surveys, and maintenance reporting.
Participate in move-in and move-out, renewal events, and open houses, and attend assigned in-services, meetings, and events.
Answer desk phones professionally, distribute resident packages, assist residents with work orders and lockouts, and adhere to the work schedule and dress code.
Participate in an on-call duty rotation after business hours and on weekends, including walking through all buildings, using stairs, and carrying and responding to a duty cell phone overnight.
Provide staff coverage during academic calendar breaks, including holidays and extended breaks.