Community Assistant Manager - Roving - Laurel42

Cloudten Residential•Laurel, MD

16h•Onsite

About The Position

CloudTen Residential is hiring a roving Community Assistant Manager to support the Community Manager and operations across multiple multifamily properties in the Portland, Oregon area. The role covers administration, leasing, financial oversight, property inspections, and resident service. The assistant manager rotates between assigned properties, partners with onsite teams, and maintains an onsite presence according to business and project needs. In the Community Manager’s absence, the assistant manager may assume responsibility for the assigned property. The position includes supporting day-to-day community operations, helping build effective teams, promoting and leasing apartments, maintaining resident and property records, collecting rent and making deposits, and addressing resident concerns. The role requires a valid driver’s license for travel between properties. CloudTen describes itself as a residential brand headquartered in Nevada that manages and operates multifamily properties throughout the West.

Requirements

At least 1 year of multifamily residential property management experience.
Valid driver’s license for travel between properties.
Professional appearance.
Strong customer service skills.

Nice To Haves

Property management software experience.
Experience with Entrata, Excel, and MS Word.
High attention to detail, curiosity, proactivity, growth orientation, organization, discipline, self-sufficiency, strong communication, and technology skills.

Responsibilities

Provide operational and team support across multiple community locations and rotate between assigned properties as needed.
Work with Community Managers to learn and support administrative, financial, and operational duties.
Support development of effective onsite teams and promote the organization’s service and professionalism.
Inspect communal areas, apartment units, and grounds regularly and recommend operational improvements.
Assist with move-in and move-out administration, including consistent apartment inspections.
Collect rent payments, make daily community deposits, distribute non-payment notices, and follow up on delinquent accounts or eviction proceedings.
Follow accounting directives, including weekly and monthly reports, income accounting, expense control, administration, and daily bank deposits.
Market and lease apartments by responding to prospective renters, demonstrating apartments and community features, securing commitments and deposits, and supporting leasing activities.
Enter resident and leasing information, maintain resident files, and help ensure leases and addenda are completed accurately.
Support marketing efforts, provide input on promotions and advertisements, monitor market and competitive properties, and assist with renewals.
Analyze concerns about apartments that are slow to lease and offer recommendations.
Assume supervisory responsibilities and manage the property when the Community Manager is absent.
Comply with Fair Housing laws and standards and represent CloudTen Residential professionally.
Assist with resident service requests and concerns, conduct follow-up with residents, and help maintain positive resident relations.
Help ensure the community is clean, safe, and well maintained; ensure maintenance requests are managed promptly and within 24 hours, and notify residents if parts delays occur.
Prepare security deposit dispositions promptly and consistently after move-out.