Community Administrator

BGO Real Estate • Vancouver, BC

2d • CA$50,000 - CA$60,000 • Onsite

About The Position

As a Community Administrator, you will play a key role in ensuring the smooth day-to-day operations of the property while fostering a welcoming and responsive resident experience. This position is central to supporting operational excellence, managing resident relations, and upholding community standards through proactive communication and administration.

Requirements

• College or university education in a business-related field is an asset.
• Minimum 1 year of residential property management experience preferred.
• Intermediate skills in Microsoft Office; experience with Yardi is an asset.
• Strong verbal and written communication; professional phone manner; ability to build trust with diverse stakeholders.
• Detail-oriented, able to manage multiple priorities and tight deadlines with minimal supervision.
• Strong problem-solving skills, strategic thinking, and adaptability.
• Available during month-end periods and responsive to after-hours emergencies.
• Familiarity with landlord/tenant legislation and regulatory compliance.
• A criminal verification check is required for employment.

Nice To Haves

• College or university education in a business-related field.
• Experience with Yardi.

Responsibilities

• Deliver best-in-class customer service to residents and visitors.
• Address resident concerns, complaints, and emergencies, including after-hours incidents, while maintaining accurate documentation.
• Issue and serve notices (e.g., Notice to End Tenancy, Notice to Enter, Violation Notices) in compliance with legal requirements.
• Support resident satisfaction through prompt communication and consistent follow-up.
• Uphold privacy policies when managing resident information.
• Record receipts and make bank deposits accurately and timely.
• Monitor resident ledgers and provide weekly accounts receivable reports.
• Manage rental arrears, including issuing Termination and Rent Increase Notices in line with the Residential Tenancies Act.
• Administer move-in deposits and move-out reconciliations.
• Code and process accounts payable invoices.
• Oversee office organization and cleanliness.
• Manage office equipment maintenance and supply inventory.
• Assist with general administrative duties and provide coverage during staff absences.
• Prepare and maintain required reports such as Delinquency, Pre-Authorized Payment Reports, and others as needed.
• Perform leasing duties as needed when the Leasing Representative is unavailable.
• Collaborate effectively with colleagues, contractors, and property teams.
• Participate in on-call rotation to address urgent issues outside of business hours.
• Embrace and support BGO’s culture of environmental sustainability, social responsibility, and inclusion.

Benefits

• In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree