Community Administrator (Part-time)

BGO Real Estate • Vancouver, BC

19h • CA$22 - CA$25 • Onsite

About The Position

The Community Administrator at both Forte & Viridian will be responsible for the day-to-day care of the property while providing exceptional customer service to external & internal customers. The incumbent is the champion of resident relations & provides best-in-class customer service in all matters pertaining to the day-to-day management of the property. This is a part-time position, that involves 3 days per week.

Requirements

• A College or University education in a business field would be considered an asset
• 1+ years of related experience with residential property management would be considered an asset
• Able to communicate effectively & professionally, both oral & written
• Able to develop & sustain cooperative working relationships with team members, senior management, contractors, residents & the public
• Able to partner with clients to meet client needs
• Self-motivated, professional & flexible
• Able to motivate, empower & coach/counsel staff in the achievement of performance goals
• Professional phone manner
• Mature & self-motivated team player with good conflict-resolution skills
• Committed to personal growth & integrity aligned with BentallGreenOak’s objectives
• Ability to exercise confidentiality
• Ability to allocate one’s time effectively & manage tight deadlines
• Ability to work under pressure & achieve quality results
• Ability to handle multiple demands & competing priorities, & adapt to new ideas & constant changes
• Results oriented, detail oriented & accurate
• Ability to resolve problems using facts & sound reasoning
• Ability to achieve goals using a strategic approach
• Proven innovation with a willingness to manage & adapt to change
• Intermediate skills in Microsoft Office: MS Word, Excel, & Outlook
• Knowledge of Yardi an asset
• Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades & rent collection.
• Being able to handle emergencies occurring after regular office hours
• A complete understanding of all applicable laws, legislation, & rights concerning resident / landlord relations
• A criminal verification check is required for employment

Responsibilities

• Recording receipts, making bank deposits, and monitoring resident ledgers and reporting on accounts receivable weekly
• Managing rental arrears; preparing Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with the Residential Tenancies Act.
• Administering move-in deposits and move-out balances.
• Maintain all resident information received in accordance with Privacy rules and regulations.
• Maintaining good resident relations, handling and documenting resident complaints and any emergencies in the building which occur during, over and above office hours
• Issue and deliver notices such as: violation notice, Notice to End Tenancy, Notice to Enter, etc. Notice of Renewals by an approved method of service.
• Code accounts payable invoices
• Further ensure resident satisfaction and service delivery through prompt service, ongoing communication and follow up (including administration of resident surveys, as required)
• Overseeing office equipment repairs and ordering office supplies
• Ensuring office is and kept organized and clean
• Perform the leasing function as required if the Leasing Representative is not available.
• Assist with all office functions as needed
• Provide relief coverage of key office duties during absences
• Prepares reports – Delinquency Report, Pre-Authorized Reports, and other reports as required
• Embrace and pro-actively support BentallGreenOak’s culture of environmental sustainability, and corporate and social responsibility
• You will be required to work as part of the on-call schedule
• Other related duties as required. Such duties may include lifting.

Benefits

• In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree