Countyride Communications Technician II

Baltimore County•Towson, MD

About The Position

Under general supervision, operates a specialized computer system to reserve, coordinate, and schedule CountyRide appointments for elderly, disabled, and rural clients, and to create driver schedules and dispatch drivers to destinations. The position is in the Department of Public Works, Bureau of Transportation, for CountyRide, and is scheduled for 35 hours per week. Employees work various shifts and may be required to work overtime as needed. The role processes trip requests, produces daily schedules, communicates with drivers by two-way radio using the FCC-10 Code system, and adjusts routes when needed. It also involves sharing program policies with clients and the public, assisting with emergencies, monitoring vehicle locations and maintenance records, and tracking driver overtime, leave, and training to maintain adequate coverage. The employee operates office equipment, maintains records, completes forms, and may guide, assist, and train coworkers.

Requirements

High school diploma or appropriate equivalent.
One year of computer experience utilizing a reservation, scheduling, or dispatching computer program.
Knowledge of Federal Motor Carrier Safety Regulations and office procedures.
Knowledge of a reservation, scheduling, or dispatching computer program.
Skill in operating a two-way radio and using the FCC-10 Code system.
Skill in operating the office machines listed in the essential duties.
Ability to communicate effectively and follow written and oral directions.
Ability to follow County and department rules and regulations and establish and maintain effective working relationships.
At full performance, knowledge of federal, state, county, department, and CountyRide rules and regulations.
At full performance, knowledge of Baltimore County and Baltimore City geographic areas and landmarks.
At full performance, skill in reading maps and geo-coding information and operating reservation, scheduling, dispatching, or related computer software.
At full performance, ability to complete tasks in accordance with established guidelines, solve problems in emergencies, and work independently.
Successful completion of a physical examination, drug screen, and employment background investigation, including criminal background, education, and fingerprint checks, for applicants appointed to a position in Baltimore County.

Responsibilities

Register CountyRide clients and receive and schedule trip requests through a GIS-based computer program.
Interpret and communicate program policies and procedures to clients and the general public.
Process trip requests and produce daily schedules using a computer program.
Identify special client situations and refer clients to appropriate staff when necessary.
Communicate with drivers using the FCC-10 Code system.
Relay information about cancellations, traffic problems, and special client needs.
Reschedule routes and trips when necessary.
Assist drivers by radio during emergency situations to safeguard people in transit.
Receive and record vehicle locations reported by drivers for real-time accountability.
Monitor vehicle maintenance records.
Monitor driver overtime and adjust schedules accordingly.
Monitor driver leave and training dates to ensure adequate coverage.
Operate office machinery, including microcomputers, photocopiers, fax machines, calculators, telephones, scanners, and printers.
Guide, assist, and train coworkers.
File and maintain records; record statistical and payroll information and complete forms.
Perform intake tasks as required, coordinate special projects, and perform other related duties.