Communications Technician 4, Network Maintenance

Comcast Resume • Eden Prairie, MN

11d • $29 - $47

About The Position

Responsible for performing routine plant maintenance, troubleshooting calls, surveys, locates, outage repair, Cumulative Leakage Index (CLI) tracking and repair, power supply maintenance, and construction maintenance according to Company procedures. Troubleshoots and resolves service failures involving Comcast services, including video, Comcast Digital Voice, and Comcast High Speed Data, including home networking and Home Plug.

The role supports analog and digital optical connectivity and fiber-optic signal troubleshooting across HFC and EPON networks. It also performs coaxial plant construction and repair, responds to network damage and complex issues in collaboration with other departments, and repairs service interruptions. The technician completes work-order documentation, maintains and operates a company vehicle and equipment, and follows applicable safety and regulatory requirements.

The position requires work in varied conditions, including inclement weather, evenings, weekends, holidays, overtime, and on-call situations as needed. Physical duties include standing for extended periods, climbing ladders and operating aerial lifts, working near power lines, and lifting and carrying loads of 70 pounds or more. A high school diploma or GED and at least 12 months of cable telecommunications, broadband, or similar experience are required. The posting also lists 7–10 years of relevant work experience.

Requirements

• High school diploma or GED.
• At least 12 months of cable telecommunications, broadband, or similar experience.
• The posting lists 7–10 years of relevant work experience.
• Valid driver's license and satisfactory driving record.
• Ability to troubleshoot analog and digital optical systems and fiber-optic impairments in HFC and EPON networks.
• Knowledge of applicable codes and regulations, including NEC, NESC, OSHA, FCC, EPA, DOT, ANSI, and state and local codes such as G.O. 95 and G.O. 128 when applicable.
• Ability to use basic cable test equipment, cable installation tools, and hand tools, including a hand shovel.
• Ability to work safely near power lines and electricity and comply with safety procedures.
• Ability to stand 50–70% of the time; climb ladders and operate aerial lifts up to 34 feet, and climb poles in some instances.
• Ability to lift and carry loads of 70 pounds or more and manipulate connectors, fasteners, wire, and hand tools.
• Ability to work within manufacturer-rated weight capacities for equipment, including ladders and aerial lifts.
• Close and peripheral vision, ability to adjust focus, and ability to differentiate colors.
• Ability to manipulate objects such as pens, a keyboard, and a mouse.
• Ability to work nights and weekends, variable schedules, overtime, and holidays as necessary, and to respond to on-call needs.
• Regular, consistent, and punctual attendance.
• Ability to drive a company vehicle safely and responsibly.

Responsibilities

• Perform routine plant maintenance, troubleshooting calls, surveys, locates, outage repairs, CLI tracking and repair, power supply maintenance, and construction maintenance.
• Troubleshoot analog and digital optics, including connectivity to nodes, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals, using software and application-based tools as needed.
• Isolate and resolve fiber-optic signal impairments in HFC and EPON networks; inspect fiber-optic equipment such as connectors, patch panels, optical splitters, and attenuators.
• Splice aerial and underground coaxial cable and equipment to restore the cable plant to system specifications; splice and activate new coaxial plant as required.
• Repair or replace damaged aerial and underground plant, and inspect, repair, or replace power supplies as necessary.
• Respond to damage scenarios and coordinate fixes with Construction, Head End, Operations, and other departments to resolve complex network issues.
• Perform CLI ride-outs and track and repair leakage as necessary.
• Respond to and repair service interruptions during regular business hours, shift work, or on-call periods as required.
• Record job details promptly and complete required work-order paperwork.
• Clean, maintain, and stock the vehicle and equipment; operate and maintain vehicles, tools, and equipment; and report needed vehicle repairs or service, accidents, losses, injuries, or property damage.
• Drive a company vehicle safely and responsibly and demonstrate professional conduct and appearance.
• Work and travel in inclement weather and comply with safety procedures and requirements.
• Complete required training and apply learned knowledge and skills on the job in preparation for promotion to the next level.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Serve as essential personnel during major storms or other large-scale events that impact customers.
• Carry out other duties and responsibilities as assigned.
• Follow Comcast’s Operating Principles, prioritize the customer experience, support teamwork and inclusion, participate in the Net Promoter System, and drive results and growth.

Benefits

• Comcast offers benefits to eligible employees, with options and guidance intended to support employees physically, financially, and emotionally; details are available in the company’s compensation and benefits summary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED