Network Maintenance Technician 4 - DOT

Comcast Resume • Florence, AL

2d

About The Position

The Network Maintenance Technician 4 performs routine troubleshooting, plant surveys, underground locating, outage repairs, on-call and shift work, CLI tracking and repair, power-supply maintenance, construction maintenance, and customer service work. The role troubleshoots and resolves service failures involving Comcast video, digital voice, and high-speed data products, including home networking and Home Plug, and performs work to restore cable plant and customer services to required specifications.

The position also performs multi-product installations, service calls, reconnects and disconnects for residential and residential-like customers; pre-wires single- and multiple-dwelling units; and educates customers about equipment, services, and available upgrades. Work includes operating a company vehicle, maintaining tools and equipment, documenting work orders, and following Comcast procedures, safety requirements, applicable codes, and local ordinances. The job involves outdoor work in inclement weather, working near power lines, climbing and using aerial lifts, entering crawl spaces, attics and permit-required confined spaces, and lifting loads of 70 pounds or more.

The position requires fifteen months of cable telecommunications, broadband, or similar experience, Certified CommTech 4 status, and a valid driver's license with a satisfactory driving record. The posting lists 7–10 years of relevant work experience and a high school diploma or GED. The schedule may include shifts, on-call duty, nights, weekends, holidays, variable hours and overtime; one weekend day is required. Comcast experience is preferred.

Requirements

• At least fifteen months of cable telecommunications, broadband, or similar experience.
• Certified CommTech 4 certification.
• Valid driver's license and satisfactory driving record.
• High school diploma or GED.
• Knowledge of cable television products and services, cable system operations, cable system fundamentals, and cable and Comcast history.
• Knowledge of PC hardware, software, desktop components, and the Internet, with the ability to troubleshoot related service failures and perform the listed basic computer tasks.
• Ability to read general system layouts from blueprints and use basic cable test equipment, cable installation tools, hand tools, and cable-locating equipment.
• Knowledge of the National Electrical Code, National Electrical Safety Code, OSHA, FCC, EPA, DOT, ANSI, and applicable state and local codes, including G.O. 95 and G.O. 128 when applicable.
• Ability to climb poles and ladders and operate aerial lifts 18 to 20 feet above ground; work near power lines and electricity; and work in crawl spaces, attics, and permit-required confined spaces.
• Ability to lift and carry loads of 70 pounds or more and work while standing 50–70% of the time.
• Ability to work within manufacturer-rated equipment weight capacities and comply with safety procedures and requirements.
• Ability to work in inclement weather and tolerate exposure to moderate noise, dogs and other animals, construction areas, and the public.
• Ability to manipulate connectors, fasteners, wire, tools, pens, a keyboard, and a mouse; vision for close and peripheral viewing, focus adjustment, and color differentiation.
• Basic mathematics skills, ability to count and handle U.S. currency, and ability to communicate clearly with customers.
• Ability to prioritize and organize effectively.
• Availability for nights, weekends, variable schedules, on-call duty, overtime, and holidays as necessary; the shift requires one weekend day.
• Successful completion of training and instruction covering cable theory and terms, construction practices, troubleshooting to node and return path, CLI tracking and repair, power-supply maintenance, forward and reverse alignment, and safety.

Nice To Haves

• Comcast experience is preferred.

Responsibilities

• Troubleshoot cable plant through the distribution cable to the node and restore customer video, high-speed data, or digital voice service.
• Survey the plant to confirm service availability for potential customers.
• Locate underground plant using system prints and cable-locating equipment to help prevent cable damage and service interruptions.
• Respond to and repair service interruptions during regular business hours, shifts, or on-call assignments.
• Perform CLI ride-outs and track and repair leakage as needed.
• Perform construction maintenance, including splicing aerial and underground coaxial cable and equipment, activating new coaxial plant, repairing or replacing damaged plant, and inspecting, repairing, or replacing power supplies.
• Maintain and stock the vehicle and equipment; complete job paperwork; operate and maintain tools and equipment; report vehicle service needs and accidents, losses, injuries, or property damage; and drive the company vehicle safely.
• Review requested services and proposed installation routes with customers and obtain agreement where applicable.
• Pre-wire single- and multiple-dwelling units for ready hook-up capability.
• Perform multi-product reconnects, disconnects, additional outlets, service calls, and installations for residential and residential-like customers.
• Install and remove set-top boxes and/or eMTAs; troubleshoot service paths from the tap to customer equipment; and perform wall fish where required by the market.
• Install video, voice, high-speed data, home networking, teleworker, workplace, and commercial video services in accordance with company procedures, safe work practices, applicable codes, and local ordinances.
• Inspect existing bonds and grounds and install new grounding where required.
• Record work details and complete paperwork for each work order in a timely manner.
• Verify video, data, and voice service quality after installation or repair; perform digital voice test calls; demonstrate services and equipment; and educate customers about products, service use, and company guidelines.
• Provide customers with Welcome Kits and related materials, and explain available services and potential upgrades.
• Apply training and job skills in preparation for promotion to the next level.
• Maintain regular, consistent, and punctual attendance and perform other assigned duties.

Benefits

• The company describes benefits as an array of options, expert guidance, and always-on tools personalized to support employees physically, financially, and emotionally; details are available in the benefits summary on the careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED