Communications Switchboard Operator

CHI St. Alexius Bismarck • Bismarck, ND

1d • $15 - $20

About The Position

As our Communications Operator, you will help patients, staff, and the community so they can access vital services and information quickly and accurately. Every day you will process high volumes of calls across multiple healthcare facilities within the network. You will be expected to follow strict telecommunications protocols, maintain system uptime, and provide professional, empathetic assistance during both routine and emergency situations. To be successful in this role, you must possess the ability to remain calm and focused in a fast-paced, high-pressure call center environment while demonstrating exceptional communication skills and attention to detail.

Requirements

• High School graduate or equivalent
• Previous reception and customer service experience and experience with Microsoft Outlook and Windows
• Excellent attendance and punctuality
• Computer ability, telephone proficiency and etiquette, basic office skills are required
• Ability to respond and perform effectively in emergency and stressful situations is necessary

Responsibilities

• Manage the high-volume processing of all inbound and outbound network calls in accordance with established telecommunications protocols and scripting
• Maintain expert knowledge of communication systems, including paging protocols, call parking, and side-phone operations, to ensure seamless connectivity
• Exercise tact, diplomacy, and sound judgment when managing difficult callers or sensitive situations, always prioritizing the caller’s total satisfaction
• Demonstrate composure and system expertise during stressful events, such as equipment malfunctions or network failures, to ensure service continuity
• Optimize efficiency by maximizing ACD/Ready time and minimizing wrap time to consistently meet departmental service goals
• Embody the organization’s "Journey Beyond Excellence" standards through role-model behavior and a commitment to high-quality service delivery

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED