Communications Specialist

MidFirst Bank • Oklahoma City, OK

14d

About The Position

Midland Mortgage is seeking a Communications Specialist III to lead complex borrower communications and change initiatives from research and strategy through implementation and evaluation. This advanced individual-contributor role analyzes communication challenges, develops evidence-based recommendations, and guides partners in creating clear, accessible messages. The position balances borrower needs with business objectives, accessibility, and regulatory requirements, and leads through expertise and influence.

The specialist works with business units, Legal, Compliance, Corporate Technology, and other partners to develop and evaluate borrower-facing communications. Communications owns messaging and content for approved borrower-letter content, while MM Letters manages templates, testing, file movement, production release, and related technical support. The Communications Manager retains accountability for Voice of Midland standards and governance.

Requirements

• Bachelor’s or Master’s degree in communications, marketing, business administration, or a related field.
• Three to five years of experience coordinating complex, cross-functional projects through planning, implementation, and evaluation, including managing timelines, stakeholders, and approvals.
• Strong writing, editing, proofreading, and verbal communication skills, including the ability to translate complex information into clear, concise, borrower-focused content.
• Strong analytical skills, including interpreting borrower feedback and performance data, identifying trends and root causes, assessing risks, and making evidence-based recommendations.
• Ability to build relationships across business and technical teams, facilitate decisions, and influence partners without formal authority.
• Experience evaluating customer-facing websites or other digital experiences for clear content, intuitive navigation, information placement, labeling, and overall usability.
• Working proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to learn and adapt to new technologies, including publishing, workflow, project-management, survey, and reporting systems.
• Ability to balance borrower needs with business objectives, accessibility, and regulatory requirements; identify root causes and risks; weigh trade-offs; and build partner support.

Nice To Haves

• Experience coordinating complex projects in communications or public relations is strongly preferred.
• Knowledge of AP Style.
• Experience with Adobe Acrobat or design software.

Responsibilities

• Lead complex, ambiguous, high-risk, or enterprise-impacting initiatives from strategy through implementation and post-launch evaluation.
• Research borrower needs and communication challenges; analyze root causes, call-driver trends, and feedback; and define audiences, desired actions, measures, risks, and evaluation points.
• Translate complex legal, regulatory, business, and process information into clear, accessible content for letters, email, websites, video scripts, agent talking points, surveys, and campaigns.
• Build alignment among business units, Legal, Compliance, Corporate Technology, and other partners; frame trade-offs and guide stakeholders through recommendations and change.
• Assess results and business impact, and recommend whether to scale, redesign, stop, or invest further.
• Develop reusable playbooks, templates, and practices, and coach peers and project teams.
• Interpret the approved Voice of Midland in complex situations, advise partners, and recommend changes to the Communications Manager.
• Partner with MM Letters to operationalize approved borrower-letter content, with Communications responsible for messaging and content and MM Letters responsible for templates, testing, file movement, production release, and related technical support.
• Use results and borrower feedback to improve communications and recommend practical next steps.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level