Communications Specialist (3281)

TRINITY HEALTH • Minot, ND

8d • Onsite

About The Position

The Communications Specialist is responsible for operating Trinity Health’s centralized telephone and communication systems, ensuring all incoming and outgoing communications are handled promptly, accurately, and courteously. This role supports critical organizational functions by answering and routing calls, paging providers and personnel, initiating and coordinating emergency procedures, and monitoring alarms and security surveillance systems. Working as part of a collaborative and supportive communications team, the specialist must demonstrate strong customer service skills, the ability to remain calm under pressure, and the capacity to manage frequent interruptions while maintaining accuracy and professionalism. As a key point of contact for patients, staff, and the community, the Communications Specialist plays an essential role in supporting effective internal communication workflows and ensuring timely, helpful assistance across the organization.

Requirements

• Previous customer service skills required
• Exceptional communications skills required
• Excellent active listening skills
• Excellent speaking voice
• Computer skills
• Must have good typing skills
• Knowledge of basic office equipment, such as printers and fax machines
• Flexibility required
• Ability to work well under pressure
• Ability to follow directions and guidelines
• Exceptional organizational skills

Nice To Haves

• High School Diploma or equivalent preferred
• Previous experience with multiline phones preferred
• Microsoft Office experience preferred

Responsibilities

• Answer and direct high volumes of incoming and outgoing calls using the centralized telephone system.
• Assist callers by providing information, transferring calls, and ensuring smooth communication transitions throughout the organization, while ensuring prompt, courteous, and accurate communication.
• Page providers and personnel, initiate emergency procedures, and coordinate overhead paging according to established protocols and the nature of each situation.
• Monitor alarms, security cameras, and communication equipment, escalating issues to appropriate staff when necessary.
• Maintain awareness of communication guidelines, departmental procedures, and operator protocols to ensure consistent service quality.
• Work efficiently during frequent interruptions, maintaining accuracy, composure, and adherence to communication standards in high pressure situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED