Communications Specialist

MidFirst Bank•Oklahoma City, OK

14d

About The Position

Midland Mortgage is seeking a Communications Specialist III for an advanced individual-contributor role leading complex borrower communications and change initiatives from research and strategy through evaluation. The role analyzes communication challenges, develops evidence-based recommendations, and guides partners toward clear, accessible messages. The Communications Specialist translates complex legal, regulatory, business, and process information into borrower-focused content across multiple channels. The role builds alignment across business units and technical and governance partners, evaluates communication results and business impact, and develops reusable practices while coaching peers and project teams. Communications owns messaging and content; MM Letters manages borrower-letter templates, testing, file movement, production release, and related technical support.

Requirements

Bachelor’s or Master’s degree in communications, marketing, business administration, or a related field.
Three to five years of experience coordinating complex, cross-functional projects through planning, implementation, and evaluation, including managing timelines, stakeholders, and approvals.
Strong writing, editing, proofreading, and verbal communication skills, including the ability to translate complex information into clear, concise, borrower-focused content.
Strong analytical skills, including interpreting borrower feedback and performance data, identifying trends and root causes, assessing risks, and making evidence-based recommendations.
Ability to build relationships across business and technical teams, facilitate decisions, and influence partners without formal authority.
Experience evaluating customer-facing websites or other digital experiences for content clarity, intuitive navigation, information placement, labeling, and overall usability.
Working proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
Demonstrated ability to learn and adapt to new technologies, including publishing, workflow, project-management, survey, and reporting systems.

Nice To Haves

Experience coordinating complex cross-functional projects in communications or public relations is strongly preferred.
Knowledge of AP Style.
Experience with Adobe Acrobat or design software.

Responsibilities

Lead complex, ambiguous, high-risk, or enterprise-impacting initiatives from strategy through implementation and post-launch evaluation.
Research borrower needs and communication challenges; analyze root causes, call-driver trends, and feedback.
Define audiences, desired actions, measures, risks, and evaluation points.
Translate complex legal, regulatory, business, and process information into clear, accessible content for letters, email, websites, video scripts, agent talking points, surveys, and campaigns.
Build alignment among business units, Legal, Compliance, Corporate Technology, and other partners; frame trade-offs and guide stakeholders through recommendations and change.
Assess results and business impact; recommend whether to scale, redesign, stop, or invest further.
Develop reusable playbooks, templates, and practices, and coach peers and project teams.
Interpret the approved Voice of Midland in complex situations, advise partners, and recommend changes to the Communications Manager, who retains accountability for standards and governance.
Partner with MM Letters to operationalize approved borrower-letter content.
Evaluate customer-facing websites or other digital experiences for clear content, intuitive navigation, information placement, labeling, and overall usability.
Balance borrower needs with business objectives, accessibility, and regulatory requirements; identify root causes and risks, weigh trade-offs, and recommend practical next steps.
Use results and borrower feedback to improve communications.