Communications Specialist (EMS Dispatch)

Mercy Flights Inc•Medford, OR

150d•$23 - $26•Onsite

About The Position

The Communications Specialist serves as a central point of contact for air and ground medical transport coordination. This position requires strong communication skills, sound judgment, attention to detail, and the ability to remain calm and effective in high-stress situations while working collaboratively within a team environment.

Requirements

High School Diploma or equivalent required
One (1) year experience in dispatch, EMS, public safety, or a high-volume call center environment required
Certified Emergency Medical Dispatcher through the Oregon Department of Public Safety Standards & Training (DPSST). Required to obtain within twelve (12) months of start date in position.
Certified Flight Coordinator (CFC) through Commlink within one year (1) of employment.
Advanced Communication Specialist Certification (IAMTCS) completion within twenty-four (24) months of employment.
First Aid and CPR certification. Required to obtain within six (6) months of start date in position.

Nice To Haves

Associate’s degree preferred

Responsibilities

Receive, prioritize, and coordinate emergency and non-emergent transport requests
Communicate professionally via radio, phone, and computer systems
Coordinate directly with flight crews to support transport missions
Accurately enter and manage information in CAD and RescueNet Dispatch systems
Obtain, document, and relay clinical and operational information
Monitor aircraft status using Flight Following procedures
Maintain accurate documentation and participate in quality assurance activities
Provide exceptional customer service to internal and external stakeholders

Benefits

Mercy Flights is a drug free workplace and follows federal guidelines set by the United States Department of Labor to provide a safe and drug-free work environment.

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