Dispatch Communications Specialist - ProMedica Transportation Network
About The Position
This position is responsible for receiving, triaging, and scheduling all ground and air to ground patient transports. The specialist will organize facility schedules for Zoll/Logis entry and Dispatch processing, coordinate daily schedule adjustments, and communicate with Care Navigation, Access, Field Supervision, and Facilities. They will ensure efficient processing of all ProMedica Enterprise transport requests, process all transportation requests following Priority responses within established metrics, and accurately input all transport data and related communications within the CAD system. The role also involves dispatching and tracking Ambulances and Ambulette’s to proper originating and receiving facilities and escalating any scheduling conflicts or transport delays to the Systems Supervisor.
Requirements
- High School diploma or equivalent.
- Ability to organize effectively.
- Ability to pay close mindfulness.
- Ability to perform functions with minimal supervision.
- Excellent people skills.
- Ability to understand directions, communicate, and respond to inquiries.
- Ability to input and retrieve information from computer.
- Proficient in the use of a computer.
Nice To Haves
- 1-2 years in Medical Dispatch or Care Navigation.
- Knowledge of IP radio, phone, dispatch, and recording systems.
- Knowledge of security systems.
- EMS CAD, Epic and Image Trend operational procedures.
Responsibilities
- Receive, triage, and schedule all ground and air to ground patient transports.
- Organize facility schedules for Zoll/Logis entry and Dispatch processing.
- Coordinate daily schedule adjustments and communicate with Care Navigation, Access, Field Supervision and Facilities.
- Ensure daily efficient processing of all ProMedica Enterprise transport requests, in conjunction with Care Navigation, Access, Field Supervision, and Facilities.
- Process all transportation requests following Priority responses within established metrics.
- Effectively and accurately input all transport data and related communications within the CAD system.
- Effectively dispatch and track Ambulances and Ambulette’s to proper originating and receiving facilities utilizing established procedures and protocols.
- Escalate any scheduling conflicts or transport delays to the Systems Supervisor.
- Perform other duties as assigned.
Benefits
- Flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
