Communications Specialist -$500.00 Sign on bonus

Great Plains Health•North Platte, NE

12d

About The Position

The Communications Specialist works in Great Plains Health’s Call Center and is expected to know the capabilities and operation of the communications center. The role communicates with internal and external customers and workforce members, supports communications and emergency-response operations, and follows organizational customer-service, confidentiality, safety, and patient-care standards. An additional $500 is paid after successfully completing six months of employment in the role.

Responsibilities

Communicate effectively and openly during operations, using courtesy, diplomacy, and tact with internal and external customers; follow organizational customer-service guidelines and foster trust with workforce members.
Operate the PBX telephone system, EMS radio system, voice, overhead, and digital paging systems, and Mass Notification System, including in stressful situations.
Demonstrate cooperative behavior with other members of the health care team.
Follow confidentiality guidelines and respect patient privacy.
Monitor special equipment alarms, including blood bank, pharmacy, and medical gas alarms, and accurately follow response procedures.
Alert special medical, security, and safety response teams, including Code Blue, Code Pink, Trauma Team Activation, Disaster Plans, Security, Fire, and Bomb plan teams.
Maintain physician on-call schedules.
Create, update, document, and maintain physician contact preference information.
Answer and transfer phone calls.
Communicate with workforce members as necessary.
Follow hospital rules, policies, procedures, applicable laws, and standards, including safe patient care requirements and prompt reporting of patient safety issues and errors.