Communications Specialist -$500.00 Sign on bonus

Great Plains Health•North Platte, NE

About The Position

The Communications Specialist works in the Great Plains Health Call Center and must know the capabilities and operation of the communications center. The role operates communication and alerting systems, responds to calls and equipment alarms, supports emergency notifications, and maintains physician on-call and contact-preference information. The position requires effective, courteous communication, confidentiality, cooperation with healthcare team members, and compliance with hospital policies and applicable laws. An additional $500 is paid after successfully completing six months of employment in the role.

Requirements

Must be at least 17 years old.
Must be currently enrolled in high school or an equivalent educational program.

Responsibilities

Communicate effectively and openly in operational activities, using courtesy, diplomacy, and tact with internal and external customers.
Follow the organization's customer service guidelines and foster trust with workforce members.
Operate the PBX telephone system, EMS radio system, voice and overhead paging systems, digital paging systems, and Mass Notification System.
Work effectively in stressful situations and cooperate with other members of the healthcare team.
Abide by confidentiality guidelines and respect patient privacy.
Monitor special equipment alarms, including blood bank, pharmacy, and medical gas alarms, and accurately follow response procedures.
Alert special medical, security, and safety response teams, including Code Blue, Code Pink, Trauma Team Activation, disaster response, security, fire, and bomb-plan teams.
Maintain physician on-call schedules.
Create, update, document, and maintain physician contact-preference information.
Answer and transfer phone calls and communicate with workforce members as necessary.
Follow hospital rules, policies, procedures, applicable laws, and standards, including safe-patient-care requirements and prompt reporting of patient-safety issues and errors.