Communications Specialist FT

Acute Rescue and Transport Inc•Boise, ID

38d•Onsite

About The Position

Acute Rescue hires Communication Specialists with a calm demeanor in a crisis, and a heart for helping others. Everyone in our Communications Center has a role to play in providing great customer service for a broad cross-section of clients, so you will get to use your excellent communication and interpersonal skills, as well as accuracy in this demanding role. After your probationary period, you may qualify for our robust Benefits package. Best of all, you’ll have the chance to leave every day knowing you’ve helped others as part of a caring staff. Acute Rescue’s Communication Center is a point of contact for emergency and non-emergency calls for EMS and non-medical transportation services. You will receive transport request calls, send and schedule appropriate responses, dispatches emergency responders/units, maintain status and awareness of unit locations; monitor message traffic and relays information as required. Our Communication Specialists receive and relay information regarding incidents and other activities to appropriate agencies and staff.

Requirements

Proven experience as dispatcher or relevant position
Tech-savvy with knowledge of relevant methods, including CAD
Accurate and quick typing speed with experience in data entry
Knowledge of procedures and guidelines for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills, both verbal and written
Sound judgement and critical thinking
Strong verbal transcription abilities
Inherent curiosity and desire to learn independently
Understanding and ability to use business arithmetic for generating quotes
Familiarity with mapping, geographic features and directional information for regions Acute Rescue operates in.
Call screening techniques and phone etiquette.
Standard office practices and procedures, including records management.
Communicating effectively in oral and written forms.
Represents Acute Rescue with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
Working under pressure, exercising good judgment and making sound and timely decisions in emergency and non-emergency situations.
Effectively listening to, communicating with, and eliciting information from upset, emotional or irate individuals, and accurately recording the information in the CAD software.
Dealing successfully with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone.
Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.

Nice To Haves

additional relevant certifications or education is a plus

Responsibilities

Receive emergency and non-emergency calls for EMS and non-medical transports, and record significant information
Address problems and requests by transmitting information or providing solutions
Receive and dispatch orders for transport
Prioritize calls according to urgency and importance
Use radio, phone and computer to send crews, vehicles or other field units to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their activity
Provide field units with information about orders, traffic, obstacles and requirements
Enter data into computer system and maintain logs and records of calls, activities and other information
Determines nature and location of emergency or requested service, determines priority, dispatches emergency responders/units as necessary in accordance with established department policies and procedures.