Communications Specialist - Workers Compensation - Remote

UnitedHealth Group•Columbus, OH

1d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Communications Specialist plays a central role in producing high-quality communications for internal and external audiences by ensuring clarity, accuracy, consistency, and alignment with corporate brand and content standards. The role oversees both standard and critical communications, including executive messaging, website updates, official correspondence, and emergency alerts; serves as a trusted communication partner to executive leadership; performs technical and editorial reviews of proposals and official documents; enforces style guidelines; and may propose new and innovative communication assets or approaches. This is a highly collaborative role that works closely with all lines of business and serves as an editorial steward for the organization, coordinating inputs from multiple stakeholders and delivering polished, accurate, audience-appropriate communications, often within aggressive timelines.

Requirements

5+ years of experience in professional communications, corporate writing, editorial review, or related roles
Demonstrated experience supporting executive or C-suite communications
Proven exceptional writing, editing, and proofreading skills, with solid attention to detail and accuracy
Demonstrated ability to manage multiple projects, priorities, and versions simultaneously in a fast-paced environment
Proven solid facilitation and collaboration skills, with the ability to work respectfully and effectively across diverse teams and leadership styles
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

3+ years of workers of compensation experience and program knowledge
Experience working with email marketing automation platforms such as Adobe Marketo, HubSpot, Salesforce Marketing Cloud, Mailchimp, Sharp Spring, or Constant Contact
Experience in healthcare, insurance, regulated industries, or complex B2B environments
Familiarity with digital content, website publishing, and enterprise content governance

Responsibilities

Oversee all internal and external OWCA communications to ensure clarity, consistency, and alignment with corporate guidelines
Perform technical and editorial reviews of proposals, executive communications, and market-facing documents to ensure accuracy, professionalism, and audience alignment
Ensure version control discipline and proper storage of final materials to prevent duplication or conflicting communications
Perform quality assurance on all communications including email formatting, links verification, and distribution list accuracy, prior to distribution
Act as an editorial steward across proposals, executive presentations, website content, and official correspondence
Write and edit communications on behalf of executive leadership, including CEO newsletters, announcements, presentations, town hall materials, and follow up communications
Manage the OWCA Communications mailbox and draft official announcements, memos, and executive messaging
Support speaker engagement preparation and executive-facing materials as required
Research, draft, facilitate reviews for, and finalize a wide range of internal and external communications, including: Executive and division-wide communications, Client-requested documents, Website copy and digital content, Industry award nominations and sponsorship copy, Emergency and time-sensitive communications
Ensure all written materials are clear, accessible, and appropriate for the intended audience
Draft, format, schedule, and distribute email communications using enterprise email platforms and marketing automation tools, ensuring accuracy, audience targeting, and alignment with brand standards.
Ensure communications are adapted appropriately across channels (email, web, executive messaging) and maintain consistency of messaging across formats and audiences.
Organize and lead working sessions and review meetings with executive leadership, business development, clinical, policy, product, IT, and account teams
Coordinate daily with internal communications partners and other contributors
Ask pertinent questions, listen carefully, and incorporate feedback while maintaining editorial integrity and standards
Identify internal or external knowledge gaps, emerging needs, or opportunities to improve how information is communicated
Develop new communication formats, resources, or standards where no precedent exists
Maintain and enforce the OWCA Communications Style Guide in alignment with corporate standards
Seek ongoing opportunities to improve communication quality, reach, efficiency, and impact
Monitor and evaluate communication performance and apply insights to improve future communications
Maintain and optimize standardized communication templates to improve efficiency, consistency, and scalability