Communications Specialist Air Care- Nights

American Addiction Centers•Winston-Salem, NC

18h•Onsite

About The Position

The Communications Specialist for Air Care - Nights is responsible for managing the patient transfer process between referring facilities and Wake Forest Baptist Health (WFBH). This role serves as a crucial liaison, ensuring smooth and safe inbound and outbound patient transfers. The specialist will also be responsible for the dispatching, flight following, and tracking of AirCare flights, ensuring the safety of the flight crew. This position requires developing and maintaining effective processes and documentation within information systems to facilitate efficient transports.

Requirements

High School Diploma or GED.
Current Emergency Medical Technician certification or Emergency Medical Dispatch certification required.
Basic computer skills with ability to navigate within multiple screens comfortably.
Typing speed of 35 wpm minimum.
Excellent organizational skills and the ability to work within a fast-paced environment.

Nice To Haves

Two years dispatching or emergency service in field operations preferred.
BLS and BTLS certifications preferred.

Responsibilities

Serves as the liaison between staff of the referring facility and staff of WFBH to ensure a smooth inbound and outbound patient transfer process.
Ensures safety of AirCare flight crew by being responsible for AirCare dispatching, flight following information, and tracking.
Dispatches Air Care/Brenner Critical Care Transport: receives requests, arranges requested mode of transport, documents pertinent information.
Develops and maintains effective processes and documentation in information systems to facilitate efficient and safe transports.
Adheres to general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships, and team building.
Interacts with coworkers in an effective, positive, and professional manner to encourage a cohesive work environment.
Demonstrates responsibility for professional development by participating in department education programs and department hospital activities.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program