Communications Specialist

OSF HealthCare • Peoria, IL

14d

About The Position

The Communications Specialist provides timely and professional telephone assistance to team members, patients, physicians, and the general public. The role maintains physician call schedules, out-of-hospital personnel lists, administrative call lists, and other lists used by hospital personnel to contact people or services. The specialist also responds quickly and efficiently to emergent calls by following established paging protocols.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills, with attention to detail.

Nice To Haves

• At least 1 year of clerical work experience.
• Experience in telephone or switchboard operations.
• At least 1 year of experience operating a healthcare-related phone system.

Responsibilities

• Provide timely and professional telephone assistance to team members, patients, physicians, and the general public.
• Maintain physician call schedules, out-of-hospital personnel lists, administrative call lists, and other contact lists used by hospital personnel.
• Respond to emergent calls quickly and efficiently, following outlined paging protocols.

Benefits

• Comprehensive, market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings.
• Expected pay of $17.00–$18.89 per hour; actual pay is determined by experience, skills, and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED