Communications Specialist

Publix Employees Federal Credit Union•Lakeland, FL

45d

About The Position

The Communications Specialist is responsible for developing, implementing, and managing internal and external communication strategies that promote the organization’s brand, mission, and key initiatives. This role creates compelling content, ensures message consistency, coordinates print and digital materials, publishes content and supports engagement across multiple channels.

Requirements

Bachelor’s degree in communications, Public Relations, Marketing, Journalism, or related field preferred
1 - 2 years of professional experience in communications, PR, or marketing preferred
Excellent written and verbal communication skills
Strong editing and proofreading capabilities
Ability to manage multiple assignments and meet deadlines
Basic knowledge of communications
Strong attention to detail and organizational skills
Ability to coordinate complex, multi-step tasks across multiple stakeholders and points of contact
Experience with email marketing tools
Experience supporting internal communications in a corporate environment
May require occasional after-hours support for events or urgent communications

Responsibilities

Create, edit, and publish high-quality content including news channel messages, intranet, emails (internal & external), newsletters, and website copy
Ensure messaging aligns with brand voice, tone, and organizational goals
Translate complex information into clear, engaging, and audience-friendly communications
Serve as key liaison to departments across the organization to maintain alignment, accuracy, and strategic communication
Partner with senior leaders and the Strategic Coordinator on employee engagement initiatives
Support internal communication strategies to keep employees informed and engaged
Draft and publish all internal content
Plan and publish intranet content to ensure that it is informative, engaging, and up to date
Serve as the primary liaison with Facilities to ensure assets are delivered on time, in correct quantities, and to the right locations with clear instructions. Partner with Facilities to track inventory for routine materials and coordinate timely reorders to prevent shortages.
Manage end-to-end creation and publishing of critical alerts, ensuring timely detection, accurate messaging, and prompt posting across PEFCU Alerts Teams and Pulse. Provide updates as needed, publish member-facing communications, and ensure timely removal of outdated alerts.
Partner with business leaders across the organization to support their external communication needs
Support marketing and communications campaigns from concept to execution
Ensure consistency of brand identity across all communication materials
Collaborate closely with the VP of Communications and Member Contact Center to proactively manage and maintain the communications calendar
Draft and publish critical alert messages at the direction of senior leaders
Serve as the primary liaison with print vendors to oversee asset sharing, version control, materials proofing, and delivery of printed materials
Act as the main point person when working with 3rd party vendors to review campaign materials, coordinate data transfers, and removing members if they desire
Measure and report on communication effectiveness using data and insights
Use analytics tools to assess engagement and improve strategies
Prepare and publish monthly performance metrics
Participate as the communications representative on low to medium level organizational projects
Lead or participate in various annual efforts such as Journey Calendars/Planners, Breast Cancer Awareness Month efforts, Financially Fresh efforts, etc.

Benefits

Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
HUGE contributions toward dependent premiums!!
Generous Paid Time Off program (approximately 3 weeks a year)
11 paid holidays per year
401(k) retirement plan and profit sharing
Pay for performance incentive programs
Time off for giving back to your community!
Tuition reimbursement
Competitive pay
Stellar benefits/perks
Work/life balance