Communications Solution Analyst

Versant Health • Troy, NY

1d

About The Position

The Communications Solution Analyst supports the development, analysis, implementation, and ongoing management of member, provider, and client communications produced through the Mail Services department. The role serves as a liaison between customers and production operations to help ensure communications are accurate, compliant, accessible, cost-effective, and delivered through appropriate channels.

The analyst manages communication requirements, coordinates document updates, supports communication platform initiatives, analyzes communication performance, and contributes to continuous improvement across print and digital communication strategies. The role also supports communication-platform enhancements and template updates, testing and production readiness, document migration and standardization, and communication modernization.

The position reviews communications for accuracy, branding, formatting, accessibility, and regulatory adherence, and coordinates approvals with Compliance, Legal, Marketing, and operational stakeholders. Associates must follow HIPAA and company privacy and security requirements when handling protected health information or other confidential information.

Requirements

• Bachelor’s degree in Business Administration, Communications, Marketing, Operations Management, Information Systems, or a related field; equivalent work experience may be considered in lieu of education.
• 2–3 years of experience in communications, business analysis, document management, mail operations, customer communications, healthcare operations, or a related field.
• Experience gathering business requirements and managing communication-related projects.
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving abilities.
• Knowledge of document composition and communication management platforms.
• Understanding of print and mail production processes.
• Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Visio.
• Experience with reporting and data analysis tools.
• Compliance with HIPAA and company privacy and security guidelines.

Nice To Haves

• Experience coordinating work across a small team, project group, or operational workflow.
• Experience working with regulated communications.
• Experience with Quadient Inspire or similar customer communication management (CCM) platforms.
• Healthcare, insurance, or regulated industry experience.
• Knowledge of CMS, HIPAA, ACA, and other healthcare communication requirements.
• Certification in Business Analysis (CBAP, CCBA, or equivalent).
• Familiarity with healthcare communications, EOBs, notices, and regulated documents.
• Knowledge of accessibility standards (Section 508) and communication compliance requirements.

Responsibilities

• Analyze and document business requirements for member, provider, client, and operational communications.
• Coordinate the development, review, testing, and implementation of communication templates, notices, letters, EOBs, IDNs, postcards, surveys, and outreach materials.
• Evaluate existing communications and recommend improvements to readability, member experience, operational efficiency, and regulatory compliance.
• Conduct impact assessments related to communication changes, regulatory updates, and client-specific requirements.
• Maintain communication inventories, version controls, and governance documentation.
• Support communication platforms, including Quadient Inspire.
• Collaborate with stakeholders to implement communication enhancements and template updates.
• Participate in testing, validation, and production-readiness reviews for communication changes.
• Assist with document migration, template standardization, and communication modernization initiatives.
• Ensure communications comply with state, federal, CMS, HIPAA, ACA, accessibility, language, and client requirements.
• Review documents for accuracy, branding, formatting, and regulatory adherence.
• Support Section 508 accessibility reviews and remediation efforts.
• Coordinate approvals with Compliance, Legal, Marketing, and operational stakeholders.
• Comply with HIPAA and company privacy and security requirements when handling protected health information and other confidential information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level