Communications Representative Rotating Shifts

Trinity Health • Des Moines, IA

4d

About The Position

The Communications Representative answers and routes incoming calls, makes public-address announcements and pages, directs patients and visitors, and provides patient information while maintaining confidentiality. The role also implements hospital emergency procedures and provides backup support to Mail Services when staffing is short. Assigned representatives are trained to provide complete Mail Services backup; night-shift responsibilities include verifying patient discharge for Mail Services.

Requirements

• High school diploma or GED.
• Previous experience serving the public by phone or in person.
• Basic math skills, including calculating and handling monetary exchanges.

Responsibilities

• Answer calls quickly and efficiently and route them to the appropriate area.
• Page codes, hospital personnel, physicians, and announcements over the public-address system.
• Direct patients and visitors to the proper areas.
• Provide appropriate patient information while maintaining confidentiality.
• Implement hospital emergency procedures.
• Help in Mail Services when staffing is short.
• As assigned, provide complete Mail Services backup.
• During nights, verify patient discharge for Mail Services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED