Summer 2027 Communications & Public Relations Internship

Southwest Airlines • Dallas, TX

1d • $21 - $24 • Onsite

About The Position

The Southwest Airlines’ Communications Intern will help tell the Southwest story by supporting Teams that connect Employees, Customers, and communities to the Company. In this internship, you can expect to gain hands-on experience creating content, conducting research, supporting communication strategies, and contributing to projects across a variety of communication channels. Interns may be asked to support a variety of projects within one of the following Teams: Communications & Culture Department (Internal Communications, Corporate Communications, Operational Communications, External Communications/Public Relations) or the Customer CARE Department (Customer CARE Standards and Communications Team).

Requirements

• Progress toward a degree, major or minor, in Communications, Journalism, Graphic Design or similar degree
• Currently enrolled as a full-time student (as defined by your university) at the time of application and during the internship
• High School Diploma, GED, or equivalent education required
• Must be at least 18 years of age
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• You must have a valid U.S. Social Security Number to complete the full hiring process
• Excellent oral and written communication skills required.
• Must possess a strong proficiency of the English language, including superior grammar, spelling, and organizational skills
• Proficiency with Microsoft Office applications, specifically Word, Excel, and PowerPoint, is required
• Possess a strong understanding of how Customers and Employees use communication channels to communicate to various audiences
• Ability to work independently and the willingness to function as part of a Team
• Ability to handle multiple projects under tight deadlines and work well under pressure
• Must have the ability to comprehend, proofread, and edit a variety of documents with a keen eye for accuracy and attention to detail
• Must handle confidential and sensitive information with the utmost professionalism

Nice To Haves

• Progress towards a 4-year undergraduate degree preferred
• At least 3-6 semesters remaining at the time the internship ends is preferred

Responsibilities

• Edit and proofread Company material
• Attend cross-functional meetings as needed
• Complete special projects and assist with special events as needed
• Write articles for SWALife and other Companywide communication channels, department publications, Southwest’s onboard digital magazine (“The Scoop”), and draft copy for digital signs (SWALife TV)
• Draft press releases and write executive bios
• Draft and distribute regular and ad hoc communications for C&C and Leaders
• Support communication for Southwest initiatives, including communication planning, content development, and project management
• Assist with communication project management, including coordinating timelines, stakeholders, and deliverables.
• Conduct research and identify opportunities to improve Internal Communications strategies, channels, and content.
• Write, edit, and proofread frontline communication in coordination with Customer CARE Senior Leadership, internal workgroups, and other Southwest Departments
• Projects as assigned by Leader
• Create graphics that align with Corporate Brand
• Translate traditional written communication into info-graphics
• Utilize web publishing tools on a daily basis to create, deliver, and maintain content on Customer CARE intranet and knowledge base sites
• Provide friendly service to and maintain positive relationships with all Internal Customers

Benefits

• Pay of $21-$24 per hour, corresponding with progress toward degree.
• Stipends may be offered based on eligibility and program criteria.
• Free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel).
• Interns will be provided any required equipment, such as a laptop, for the internship.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree