Communications Operator, Switchboard/Answering Service (Full Time)
About The Position
Benefis is one of Montana’s largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you! Operates a computerized switchboard to process incoming calls, screens and extends calls to appropriate department, personnel, or location, including long distance and conference calls as needed. Monitors and dispatches appropriate level of response to ensure patient and employee safety when necessary for emergent situations. Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict. Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System’s organization policies and procedures.
Requirements
- High School diploma or equivalent
Nice To Haves
- Six months experience in customer service preferred
- Six months experience as an office and a call center environment preferred
- Knowledge of medical terminology preferred
Responsibilities
- Operates a computerized switchboard to process incoming calls, screens and extends calls to appropriate department, personnel, or location, including long distance and conference calls as needed.
- Monitors and dispatches appropriate level of response to ensure patient and employee safety when necessary for emergent situations.
- Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.
- Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
- Will perform all job duties or job tasks as assigned.
- Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency.
- Must comply with all Benefis Health System’s organization policies and procedures.
Benefits
- outstanding benefits and compensation
- state-of-the-art facilities
- multiple growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
